Get Listed
Home/Call Center Software/Downloads/2018 Talkdesk Contact Center KPI Benchmarking ReportUpdated on: February 9, 2024

2018 Talkdesk Contact Center KPI Benchmarking Report

by TalkDesk

This report identifies four of the most common inbound contact center KPIs, establishes relevant benchmarks for each one based on aggregate Talkdesk customer data in 2017 and offers guidance on how these KPIs can be leveraged to improve business outcomes.

DOWNLOAD

What's Inside

Table of Contents

Introduction

I. Contact Center KPI Best Practices

II. Top Four Contact Center Metrics

III. Average Abandonment Rate

IV. Average Time in Queue

V. Average Speed to Answer

VI. Service Level

Conclusion

Additional Resources

View All Downloads

Recommended Downloads on Call Center Software

by TalkDesk
The Manager’s Guide to Contact Center Benchmarking
This ebook gives an overview of Strategic benchmarking priorities for managers, strategic benchmarking priorities for...
read more
DOWNLOAD
by TalkDesk
Call Center Software Buyer’s Guide
In this ebook describes how to know when you need call center software and then walk you through the buying process,...
read more
DOWNLOAD
by DMG Consulting LLC and Sponsored by Serenova
IT Managers’ Guide to Cloud-Based Contact Center Infrastructure
In this white paper, DMG Consulting reveals how the move changes IT’s role to a more strategic one, with a focus on...
read more
DOWNLOAD
by Calabrio
The Definitive Guide to the Modern Contact Center
Read on for a definitive guide to building a modern contact center that maximizes efficiency with operational...
read more
DOWNLOAD
by Calabrio
Stepping Up to the Secure Cloud
This whitepaper will help you with the following questions and answers on Contact Center: Why contact center cloud...
read more
DOWNLOAD
by Bright Pattern
2018 Contact center trends breaking through the barrier
Companies need to keep up with these expectations or else fall farther behind. Forrester is predicting that in 2018,...
read more
DOWNLOAD
by Serenova
Finding a True Cloud Contact Center
Although delivering software as a service (SaaS) from the cloud has distinct advantages, the market is so filled with...
read more
DOWNLOAD
by Activate and 8x8
5 Contact Center Challenges—And How to Solve Them
Virtual contact centers can free you from the constraints of on-premises phone systems. You can grow faster, improve...
read more
DOWNLOAD
by Nixxis
5 Contact Center Technology Predictions for 2018
Every year contact center environments become more complex. As customers continue to increase their expectations, the...
read more
DOWNLOAD
by Nixxis
Boosting the Profitability of your Call Centre
Profit margin is one of the most important aspects of a business to examine, both before entering into a business...
read more
DOWNLOAD

Popular Downloads

by Wrike
The Beginner's Guide to Project Management Methodologies
Project management methodologies are like roadmaps, guiding your team from project kickoff to the finish line. But what...
read more
DOWNLOAD
by Wrike
Wrike Operational Excellence Report 2018
These principles serve as a blueprint for how businesses can develop a culture of excellence. This report examines the...
read more
DOWNLOAD
by Wrike
The State of Creative Teams in 2018
Creative teams are responsible for some of the most iconic and influential images in modern history. They give life to...
read more
DOWNLOAD
By Brett Harned
A Guide to Project Management
It’s difficult to define what a “good” project manager is these days. Every organization defines the role, and...
read more
DOWNLOAD
by HubSpot and Iconosquare
The Complete 2018 Guide to Instagram Analytics
This ebook will guide you through all of the Key Performance Indicators (KPIs) available to help you measure the...
read more
DOWNLOAD
by Provar
AUTOMATION TESTED: an independent comparison of Selenium and Provar
In this comparison study, undertaken by a Global System Integrator on behalf of a large US multinational, Provar and...
read more
DOWNLOAD
by Shopify
Project Management: Planning Your Web Design Workflow
Ensure your projects are set up for success with this latest guide, Project Management: Planning Your Web Design...
read more
DOWNLOAD
By Zendesk
Zendesk User Guide
The Zendesk User's Guide describes how to set up, manage, and customize your help desk. It is intended for Zendesk...
read more
DOWNLOAD
by eXo Platform
Collaboration Software: Market Overview
Whether you want to enhance collaboration in your organization or document yourself on recent collaboration software...
read more
DOWNLOAD
by Brett Harned (TeamGantt)
A Guide to Project Management
It’s difficult to define what makes a “good” project manager. Every organization defines the role and the title...
read more
DOWNLOAD
©2024 SaaSworthy.com