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5 Contact Center Challenges—And How to Solve Them

by Activate and 8x8

Virtual contact centers can free you from the constraints of on-premises phone systems. You can grow faster, improve reliability, enhance your customers’ experiences, and make your contact center more flexible and more effective. This white paper by Activate and 8x8 shows you how.

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What's Inside

Table of contents

Challenge 1: Business Continuity Opportunity: Always-On Reliability

Challenge 2: Business Growth Opportunity: Remote Staffing

Challenge 3: Agent Performance Opportunity: Accessible and Easy-to-Use Analytics

Challenge 4: Call Center Isolation Opportunity: Integrated Operations

Challenge 5: Inconsistent Customer Experience

Opportunity: All-in-one Communications View

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