5 Contact Center Technology Predictions for 2018

by Nixxis

Every year contact center environments become more complex. As customers continue to increase their expectations, the responsibilities of contact centers are changing dramatically. The same is happening with technology which revolutionizes the way contact centers operate. The tech tools that contact centers used 5 years ago, today have been refashioned and replaced by more advanced applications. Here are some predictions about what contact centers can expect in 2018.

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What's Inside

Table of contents

Introduction

More and More Contact Centers will move to the cloud

Chat Bots will get smarter and work together with human users

Use of Social Media to provide customer support will increase

More customers will turn to a Self-service

Omni-Channel Interactions will drive seamless customer experience

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