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Home/Live Chat Software/Downloads/5 Tips for Live Chat Agent SuccessUpdated on: February 9, 2024

5 Tips for Live Chat Agent Success

by Bold360

This ebook is a short checklist to help agents provide superior service with live chat. Filled with practical and actionable tips, these best practices will help businesses take chat to the next level.

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What's Inside

Table of contents

Introduction

1. Efficiency is key

2. Professionalism builds trust

3. Empathize with customers

4. Be informative

5. Gather feedback and optimize for improvement

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