What is Alerts (Escalation)?

Escalation alerts allow users to build notification rules for both primary and custom entities. Escalation rules may include a few requirements that cause alerts via email or on-screen messages. Escalation rules are typically more complex than notifications, and they can be used inside or outside of a workflow. In general, escalation rules are used to generate notifications of more than five conditions or a complex trigger SQL clause. If one or more of the conditions are met, or the clause is activated, a message is displayed on screen or sent via email, values are changed, or SQL is run.

Software with Alerts (Escalation)

PRODUCT NAME	SW SCORE (OUT OF 100)	AGGREGATED RATINGS (OUT OF 5)
Freshdesk	98	4
LiveAgent	97	4.6
SysAid	97	4.4
Zoho Desk	97	4.4
Help Scout	97	4.3
osTicket	96	4.3
Jitbit Helpdesk	96	4.4
TeamSupport	96	4.4
Gorgias	96	4.3
Kayako	95	3.7

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