Atera Pricing, Reviews and Features (February 2024)

About Atera

Atera is a remote monitoring and management software that provides complete visibility and control over hundreds of networks to MSPs and IT professionals in real-time. The software enables users to offer instant and exceptional IT support to their valuable customers across the globe. One of the main features of Atera is that it sends real-time notifications to users about the potential problems that may happen so that users can prepare themselves in advance. In addition, businesses can also depend on the same to receive real-time status on system resources, networking and IP monitoring, logged in customers, SQL Server, Active Directory and many other essential elements. Further, the IT automation services provided by the software also come in handy to manage a variety of administrative and maintenance tasks that can be applied to workstations and servers in no time. Atera comes with an automated Patch Management system that can be applied to individual devices and groups as per convenience. Finally, the remote maintenance capabilities offered by Atera helps out companies with their service manager, command prompt and task manager facilities.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $99.00.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More

96%
Reviews

88%
Momentum

65%
Popularity

88%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)
Desktop App (Windows, Mac)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep), Business Hours, Online

Atera Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More

96%

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

Facilitates brand marketing as per the brand-owner's requirement and preference

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

Helps automatically routing queries and data to the right agent

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Macros (Templated Responses)

Helps in storing, creating and sending canned or pre-written responses to main the discussion flow

Atera Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

MONTHLY YEARLY

Pro (MSP) $99.00 $119.00 per user / month

Features

Remote management, automations & scripting
Monitoring & alerts
OS and software patching
Remote access using Splashtop
Helpdesk & ticket automation
SLA and automated time tracking
Contracts & invoicing
Customer portal
Mobile app

Growth (MSP) $129.00 $149.00 per user / month

Features

Includes features of Pro plan, plus
Mac support
Unlimited Splashtop concurrent sessions
Multi-monitor remote access using Anydesk
Advanced reports Viewer
Up to 10 support addresses
API up to 600 RPM
Chat with your customers
File view and transfer up to 15GB per month
Quickbooks online & Xero direct integrations
CSV Quickbooks desktop integration

Power (MSP) $169.00 $199.00 per user / month

Features

Includes features of Growth plan, plus
Customized reports and dashboards (up to 20 reports and 3 dashboards)
Unlimited support addresses
API up to 700 RPM
File transfer (up to 50GB per month)
Geo redundant database
Database snapshots

Professional (IT Department) $149.00 $169.00 per user / month

Features

Remote management, automations & scripting
Monitoring & alerts
OS & software patching
Helpdesk & ticket automation
Mac agent
Azure AD integration
Remote access using Splashtop
Service Portal

Expert (MSP) $169.00 $199.00 per user / month

Features

Includes features of Professional plan, plus
Network monitoring and scanning
Ticket scheduling
Auto-tag assignment
Advanced reports Viewer
Chat with your users
API up to 2000 RPM
Up to 2 support addresses
Multi-monitor remote access using AnyDesk
Unlimited Splashtop concurrent sessions

Master (IT Department) $199.00 $239.00 per user / month

Features

Includes features of Expert plan, plus
Customized reports and dashboards (up to 20 reports and 3 dashboards)
Database snapshots
Geo-redundant database
API up to 4000 RPM
Unlimited support addresses
VIP support

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 16/12/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Atera Pricing.