What is Automated Routing?

Automated routing guides customers to appropriate resources based on their current needs. Since customers expect prompt and efficient service when they call, getting the right resource to them at the right time is critical to achieving business goals.

Software with Automated Routing

PRODUCT NAME	SW SCORE (OUT OF 100)	AGGREGATED RATINGS (OUT OF 5)
Freshdesk	98	4
LiveAgent	97	4.6
SysAid	97	4.4
Zoho Desk	97	4.4
Help Scout	97	4.3
osTicket	96	4.3
Jitbit Helpdesk	96	4.4
TeamSupport	96	4.4
Gorgias	96	4.3
Kayako	95	3.7

Related Features

Alerts (Escalation)

Escalation alerts allow users to build notification rules for both primary and custom entities. Escalation rules may include a few requirements that cause alerts via email or on-screen messages. Escalation rules are typically more complex than notifications, and they can be used inside or outside of a workflow. In general, escalation rules are used to generate notifications of more than five conditions or a complex trigger SQL clause. If one or more of the conditions are met, or the clause is activated, a message is displayed on screen or sent via email, values are changed, or SQL is run.

Community Forums

A community forum is an online platform provided by a company or a brand where members, consumers, and fans can come together to ask questions, receive peer-to-peer support, discuss brand preferences, and form social connections.

Customizable Branding

Brands allow consumers to personalize both packaging and product. By allowing buyers to customize flavor, food form and even the actual packing design of products, brands are putting more power than ever before into the hands of the consumer, ultimately trusting them to create a meaningful experience.

View all features

Contents

Related Topics

Related Categories

Popular Features