Call Center Software Download

The Manager’s Guide to Contact Center Benchmarking

This ebook gives an overview of Strategic benchmarking priorities for managers, strategic benchmarking priorities for...

DOWNLOAD

by TalkDesk

2018 Talkdesk Contact Center KPI Benchmarking Report

This report identifies four of the most common inbound contact center KPIs, establishes relevant benchmarks for each...

DOWNLOAD

by TalkDesk

Call Center Software Buyer’s Guide

In this ebook describes how to know when you need call center software and then walk you through the buying process,...

DOWNLOAD

by DMG Consulting LLC and Sponsored by Serenova

IT Managers’ Guide to Cloud-Based Contact Center Infrastructure

In this white paper, DMG Consulting reveals how the move changes IT’s role to a more strategic one, with a focus on...

DOWNLOAD

by Calabrio

The Definitive Guide to the Modern Contact Center

Read on for a definitive guide to building a modern contact center that maximizes efficiency with operational...

DOWNLOAD

by Calabrio

Stepping Up to the Secure Cloud

This whitepaper will help you with the following questions and answers on Contact Center: Why contact center cloud...

DOWNLOAD

by Bright Pattern

2018 Contact center trends breaking through the barrier

Companies need to keep up with these expectations or else fall farther behind. Forrester is predicting that in 2018,...

DOWNLOAD

by Serenova

Finding a True Cloud Contact Center

Although delivering software as a service (SaaS) from the cloud has distinct advantages, the market is so filled with...

DOWNLOAD

by Activate and 8x8

5 Contact Center Challenges—And How to Solve Them

Virtual contact centers can free you from the constraints of on-premises phone systems. You can grow faster, improve...

DOWNLOAD

by Nixxis

5 Contact Center Technology Predictions for 2018

Every year contact center environments become more complex. As customers continue to increase their expectations, the...

DOWNLOAD

by Nixxis

Boosting the Profitability of your Call Centre

Profit margin is one of the most important aspects of a business to examine, both before entering into a business...

DOWNLOAD

by Exotel

An Exhaustive guide to setting up a simple Call Center

This guide will help you to understand the process involved in setting up a customer support center. In this guide,...

DOWNLOAD

by Bright Pattern

How to Transition your contact center to the Cloud safely

Despite an industry-wide understanding of the benefits of the cloud, adoption remains low. So they asked call center IT...

DOWNLOAD

by Calabrio One

Contact Center Priorities for 2018

This report explores how other contact centers are prioritizing their investments for 2018 and what concrete steps they...

DOWNLOAD

by DMG Consulting LLC and Sponsored by NICE

Building a Business Case for Cloud-based Contact Center Solutions

While it is possible to deliver a great personalized experience to customers without technology when a company is...

DOWNLOAD

by 8x8

Power up your Customer Communications: An SMB Buyer’s Guide to Cloud-Based Contact Center

Small and medium businesses need powerful communications tools that build customer relationships while making sales and...

DOWNLOAD

by 8x8

Cloud-Based Contact Center Technology: 8 Critical Questions to Ask

Getting the right cloud-based contact center solution hinges on these eight crucial criteria. Don’t get stuck with an...

DOWNLOAD

by Nixxis

The Future of Contact Centre

As processing power is getting cheaper and data communication is getting faster and more reliable, the need to have a...

DOWNLOAD

by Lori Bocklund, President – Strategic Contact, Inc and Sponsored by Serenova

The Smart and Simple Path to a High-Value Cloud Contact Center Solution

This eBook from Strategic Contact guides you systematically through these three steps, providing key tips and insights...

DOWNLOAD