81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Moizvonki and how does it work?
Supplement analytics with calls to your company. You can set up which calls to pass to analytics, specify additional information for the event and, of course, set up goals in analytics. My Calls can be connected to a CRM system from our list, and thereby expand its functionality. You can make calls directly from the contact card, automatically find a client when a call comes in, and calls will be attached to contacts themselves.
Read MoreSW Score Breakdown
80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Dial800 and how does it work?
Connect more with analytics-powered communications. Dial800 offers responsive business solutions including on-demand data, analytics, and tracking for calls and texts and new cloud-based VoIP phone systems
Read MoreSW Score Breakdown
80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Mobcall and how does it work?
MobCall provides phone call monitoring solutions for businesses, optimizing their marketing investments and sales team performance. Mob helps to manage all connections company automatically.
Read MoreSW Score Breakdown
80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Tryvium Desk and how does it work?
Tryvium Desk is an enterprise collaboration platform that extends the Skype for Business functionality to Service Desk / CRM tools. Sensiple’s Tryvium Desk integrates with ITSM / CRM tools to provide improvised customer experience. Tryvium Desk helps enterprises to leverage their existing Skype for Business / Office365 investment for customer services.
Read MoreSW Score Breakdown
79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Novanet Cloud Contact Center and how does it work?
Novanet Cloud Contact Center is listed among the most powerful and advanced call centre software available in the market. This software is designed using the WebRTC technology. WebRTC Agent App facilitates easy integration of real-time customer conversation into the browser directly. This ensures close integration of a feature-rich telephony client with the user browser. This software can also provide reliable cloud-based CRM solution. Users can add call hashtags to their interaction for tracking it easily later. C3 provides 360-degree call center operation view, 100% call recording, WebRTC, SIP & PSTN endpoints etc. It features click-2-call facility, SelfCare Center, DTLS, SRTP encryption.
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Novanet Cloud Contact Center Pricing
78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is CallerReady and how does it work?
CallerReady puts the power of fully customizable Sales CRM in your hands to help you qualify, transfer and convert your leads. Whether you are selling calls or closing sales, CallerReady CRM has the flexibility you need to drive your sales process.
Read MoreSW Score Breakdown
78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Who's Calling and how does it work?
Who’s Calling started out as a pioneer in the call measurement and monitoring industry by assisting clients in reducing their marketing expenditures through the tracking of incoming calls. Then we went on to add numerous other products and features to including multi-channel marketing solutions and pay per click call tracking.
Read MoreSW Score Breakdown
78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Daktela and how does it work?
At Daktela, they believe in helping customers tackle the complexities of customer communication. This all-in-one app simplifies and streamlines customer conversations no matter the size of the team or the range of channels used. They provide cloud telephony and advanced omnichannel solutions that connect voice, email, chat, and social media so the user never misses a beat. These specialists work with the user to design a tailor-made package that fits the unique requirements. Plus, this customer support doesn't stop there: they focus on long-term growth and are dedicated to helping the business succeed by providing reliable service, technical expertise, and top-quality tools for maximum efficiency – all at an affordable price. Giving the customers the best experience isn't just about convenience. That's why Daktela looks out for users—so they can do what do best: provide outstanding service to each customer every time! In just one easy app from Daktela, managing communication has never been easier. Contact us today to learn more about cloud communications solutions customized for business goals!
Read MoreSW Score Breakdown
78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Logimeter and how does it work?
Logimeter, innovative sales call recording, tracking, analysis, and monitoring to give an absolute clarity into the pipeline so it can convert more leads into sales.
Read MoreSW Score Breakdown
78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Spechy and how does it work?
We have used the most compatible, proven, up-to-date and new technologies for your Call Center. Our priority is to ensure security in the call center, so we have implemented known security standards. We added advanced omnichannel capabilities over traditional call center processes.
Read MoreSW Score Breakdown
78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Callspot and how does it work?
Callspot is a call analytics software-as-a-service platform that assists organizations in converting website visitors into sales calls. Only the most qualified visitors are pre-qualified by the clever algorithms, who then engage them in real-time audio dialogues. In less than a minute, the widget connects your site visitor with your sales team, increasing the likelihood of future purchases by 10-15 times. Every minute counts when it comes to replying to your leads. Allowing them to wait more than 5 minutes results in an 80% reduction in lead qualifying and marketing campaign ROI. When you're not busy, calls are scheduled and dialed. In seconds, your visitors will be connected to your sales staff. There will be no more night time shifts because Callspot will be available on your website 24 hours a day, 7 days a week. It recognizes after-hours calls and, instead of leaving a missed call, helps to immediately schedule callbacks for your sales team the next day.
Read MoreSW Score Breakdown
78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is TrackDrive and how does it work?
TrackDrive is an ideal platform for efficient call tracking and leads to call automation. The platform empowers all inbound and outbound calls concerning leads to ensure that clients make the most out of them. It facilitates meaningful communication through channels like texts, phone calls, emails and integrations among several other options. Additionally, every call tracked using TrackDrive is backed by call analytics that accurately determines the fruitfulness of the call. It further provides ample information on conversions using offline and online sources. The call tracking feature measures call conversions from both online and offline campaigns. It further tracks traffic, customised tokens and keywords that are mostly URLs to relevant websites and social links. The lead to call automation feature schedules contact with interested leads by placing flexible outbound calls. The agent control centre is a built-in feature that looks after the productivity of call centre agents related to the client company in concern. Further, TrackDrive can be integrated with multiple third parties like Zoho, HasOffers among others.
Read MoreSW Score Breakdown
77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Funnel Phones and how does it work?
Funnel Phones track calls, text messages, and web forms to determine which ads, keywords, and marketing campaigns produce the best results. Tracking numbers are virtual phone numbers assigned to your online or offline marketing campaigns that track your ad performance. Powered with a simple easy to use reporting dashboard clearly shows you which marketing and ad campaigns are generating the most leads and the most sales.
Read MoreSW Score Breakdown
77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Aspect Via and how does it work?
Aspect Via is a one-of-a-kind customer engagement platform that covers all the customer service bases while taking full advantage of Amazon Web Service (AWS) cloud services and infrastructure. The Aspect Via platform approach eliminates the headaches and costs of maintaining traditional, loosely coupled contact center point solutions for your call center, self-service/IVR and workforce management needs.
Read MoreSW Score Breakdown
76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Telax and how does it work?
Telax is a popular call centre software that is designed to deliver robust features, world class deployment, and carrier grade reliability to its customers. It aims at providing innovative marketing and sales solutions that increase the profit and revenue of the company. The software is an industry leading cloud contact service solution that combines top class features with the best support services. It enables the users to manage queue calls efficiently in order to ease up the process of tele calling. With Telax, the users get an inbound call center along with an outbound call center. It is an ideal software solution for all types of enterprises, ranging from small to medium to large as it facilitates easy call recording and escalation management. Users get a progressive dialer to make their work all the more effective with Telax. It further provides a 24/7 live rep for easy assistance and maintenance. The pricing of the software is quotation based but they offer a free demo version to get to know about their features. The users have to contact the officials directly through their website to know more about the pricing details.
Read MoreSW Score Breakdown
76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Tracking Sales Calls and how does it work?
Track phone calls from Website, PPC, SEO, Facebook, print, and more to determine the most effective marketing channels. Call Tracking Packed With Incredible Comprehensive Features.
Read MoreSW Score Breakdown
76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Whelp and how does it work?
Whelp provide a truly omnichannel software solution for businesses to unify all existing traditional and modern customer support channels into one feature-rich platform. We help businesses to build one-to-one approach to customer support and service, convert leads faster into customers, learn everything about every customer from purchase and engagement history to most frequently asked questions.
Read MoreSW Score Breakdown
76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Dexem and how does it work?
Measure phone call conversions from the marketing campaigns with Call Tracking solution. Analyze visitors journey before their call and even AdWords keywords they typed. Then, integrate this data with tools to get a true 360° vision.
Read MoreSW Score Breakdown
75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is BenefitCall and how does it work?
BenefitCall, thanks to the use of special telephone numbers in each campaign, the effects of which you track, assigns telephone calls to the advertising sources responsible for obtaining them. The tracking code placed on the website dynamically converts the real phone number to one of the special numbers. These numbers are displayed depending on how the user reached the website.
Read MoreSW Score Breakdown
75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is ULTATEL and how does it work?
Ultatel is a comprehensive cloud contact center solution for businesses. With this powerful platform, companies can better communicate with customers and offer them an enhanced experience that maximizes customer satisfaction. Ultatel enables businesses to connect with their customers on any platform they choose, ensuring that customer interactions are easy and seamless. In addition, it enables businesses to stay ahead of the competition by meeting the ever-evolving demands of their customers. With its innovative features and advanced capabilities, Ultatel ensures faster response times and improved problem resolutions while also increasing customer loyalty development. Companies will benefit from its intuitive user interface that simplifies communication management as well as access analytics and insights into customer behaviour for informed decisions. With the help of Ultatel, businesses can be sure that they will continue to grow and prosper in changing market conditions.
Read MoreSW Score Breakdown
The Average Cost of a basic Call Center Software plan is $25 per month.
42% of Call Center Software offer a Free Trial , while 5% offer a Freemium Model .
| PRODUCT NAME | SW SCORE | AGGREGATED RATINGS |
|---|---|---|
Moizvonki
|
81 | 0 |
Dial800
|
80 | 4.8 |
Mobcall
|
80 | 0 |
Tryvium Desk
|
80 | 0 |
Novanet Cloud Contact Center
|
79 | 0 |
CallerReady
|
78 | 0 |
Who's Calling
|
78 | 0 |
Daktela
|
78 | 0 |
Logimeter
|
78 | 0 |
Spechy
|
78 | 0 |
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Call center software is deployed in a company to improve customer support services. It allows you to manage multiple channels like phone, live chat, and social media to provide efficient customer support to your customers. Using this software, you can build your helpdesk where you can monitor all inbound and outbound calls in real-time. It is a web-hosted application that helps you to record all customer interactions using which you can assess your agent’s performance and productivity. This software is equipped with inbuilt functionalities to establish seamless two-way communication. In addition, it also can integrate with many leading CRM software which allows your agent to deliver a better service.
Before purchasing a call center software, you need to consider the following key factors
Typical Features
Allows your agent to make outgoing calls
Allows you to receive an incoming call from customers
Allows you to manage multiple calls concurrently
Allows you to instantly communicate with your customers and/or exchange chat messages online
Auto dials and connects agents to calls answered by live persons
Automatically dials to list of phone numbers
Allows you to control call queues and distributes call equally
Interactive voice recognition routes the caller to the right agent
Automatically records all the ongoing calls.
Allows you listen to all inbound and outbound calls.
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