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Home/Help Desk Software/Downloads/Customer Happiness Benchmark ReportUpdated on: February 9, 2024

Customer Happiness Benchmark Report

by Freshdesk

This report has everything you need to scale your customer support strategy. You can discover opportunities to make customer support a game changer for your business as by using Benchmark data across industries and countries.

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What's Inside

Key Highlights

Retail Industry Sees Highest Number of Tickets
Better FCR = Better Customer Satisfaction (Not Always)
The Ripple Effect of Ticket Volume
Does Culture Impact Customer Satisfaction?
Freshdesk Features and Its Impact
Trends to Look out for in 2018

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