Deskpro Pricing, Reviews and Features (February 2024)

About Deskpro

Deskpro helps enterprises deliver enhanced helpdesk customer service to clients. The app supports different countries, time-zones, and languages. It has the extension to integrate 1000+ softwares. Not only this but one can also build new apps one the software’s platform. The CRM search option in the software lets admins search for users or organizations using powerful technology. Deskpro also brings team collaboration support, which allows resolving customers' issues effectively. Furthermore, any agent from this helpdesk app can be deleted or their account can be converted into a user profile. With the agent activity log, brands can monitor how agents are using and interacting with the helpdesk. There are dozens of built-in reports in the app to gain knowledge of key areas of different aspects of the helpdesk performance. In addition to this, the content created on Deskpro can be converted into more than 25 languages. All these have made Deskpro a globally trusted helpdesk solution.

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Pricing

Free Trial Available
Starts at $29.00. Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More

100%
Reviews

72%
Momentum

66%
Popularity

82%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Business Hours, Online

Deskpro Awards

# 13 Most Popular Software Help Desk Software
Q2 2023

# 17 Fastest Growing Help Desk Software
Q1 2022

# 14 Most Popular Help Desk Software
Q1 2022

Deskpro Features

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Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More

100%

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

Helps in storing, creating and sending canned or pre-written responses to main the discussion flow

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

Facilitates brand marketing as per the brand-owner's requirement and preference

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

Helps automatically routing queries and data to the right agent

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Deskpro Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

MONTHLY YEARLY

Team $29.00 $36.00 per user / month

On-Premise: Min 10 agents, $29 per Month billed Yearly

All the features and tools you need to provide amazing support

Features

Cloud or On-Premise Deployment
Standard Support
Multi-channels: Facebook, Twitter, WhatsApp
Automations
CRM
Customization
Help Center
1000+ Apps & Integrations
Full REST API
Multi-Brand
Localization
iOS & Android Apps
Reporting
Search
Voice
ISO 27001 Certified
ITIL
Data Center Choice (US/EU/UK)
Two-Factor Authentication (New)

Professional $59.00 $69.00 per user / month

On-Premise: Min 10 agents, $59 per Month billed Yearly

Everything you need plus extended support and limits

Features

Includes features of Team plan, plus
Premium Support 24/5
Multi-Accounts
Named Account Manager
Auto-Translate (New)
Uptime SLA
Larger Attachments
Beta Features
Extended Multi-Brand
Unbranding / Whitelabelling
Custom Reports
Collections (soon)
Chatbots (soon)

Enterprise Custom

Cloud: Min 25 agents, billed Yearly

On-Premise: Min 25 agents, billed Yearly

Powerfully scale everything exactly to your needs with complete control

Features

Includs features of Professional plan, plus
Enterprise Support 24/7
Unlimited Multi-Brand
Data Center Choice (Global)
Product Previews
Free Agent Certification
Free Onboarding
Quarterly Health Checks
Sandbox
Net 30 Payment
Enterprise Uptime SLA
Security Reviews
Extended API Rate Limit (soon)
Unlimited Multi-Accounts (soon)
HIPAA & SOC 2 Type II (soon)
Support SLA
Custom Feature Development
Custom Contracts

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 13/02/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Deskpro Pricing.