Table of contents
Introduction
• The growth of digitally savvy and digitally native customers
• Software adoption challenges
• Scheduling software meets a need
Why use scheduling software?
• Scheduling software is about people
• Making your customer’s life easier
• Being more productive
• Employees (and customers) will save time
• Your organization will become more successful
Software adoption research
• A framework for software adoption success
• Don’t forget about adoption
• Adapting the framework for scheduling software
Adoption strategy
• Appoint a software adoption sponsor
• Ensuring budget for adoption
• Cultivate software champions
• Offer employee incentives
• Implement tracking metrics
Ways employees can help to promote adoption
• Employee training
• Discuss scheduling software internally
• Communicate directly with customers
• Add a link to schedule appointments in email signatures
• Social media
Ways your organization can help to promote adoption
• Focusing on benefits for your customers and prospects
• Promote locally/in-store
• Allow others to schedule appointments
• Promote to customers via email
• Promote via website
• Promote via mobile app
• Promote on your corporate social media platforms
Conclusion
