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About Freshservice

Freshservice is a complete and highly efficient project management software that facilitates crafting a professional-grade project right from the grassroots-level. Real-time project dashboard allows easy tracking, monitoring and assessing all the project phases as it progresses. The tracking indicator also keeps the team alert against the deadline. The software allows impressive collaboration, where team members can add comments on any given project. Better project status visibility is possible with Fresh Service. It comes equipped with many useful project management features. The software, besides IT project management, also can help in ITSM and IT asset management as well.

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Pricing

Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (Android, iOS)

Organization Types Supported

  • All (Small, Medium, Large)
  • Freelancers

API Support

  • Available

Modes of Support

  • 24/7 (Live rep), Business Hours, Online

Freshservice Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

MONTHLY YEARLY

Starter $19.00 $29.00 per user / month

For getting started

Features

  • Incident Management
  • Knowledge Base
  • Self Service Portal
  • SLA Management
  • Workflow Automator
  • Orchestration
  • Multiple Portal Languages
  • Custom SSL
  • Marketplace Apps
  • Mobile Apps
  • 1000 Orchestration transactions/mo/account

Growth $49.00 $59.00 per user / month

For growing businesses

Features

  • Includes features of Starter plan, plus
  • Service Catalog
  • Asset Management
  • Purchase Order Management
  • Employee Onboarding
  • Portal Customization
  • MSP Mode
  • Multiple SLAs
  • Approval Workflows
  • Business Rules
  • Cloud Management
  • 2000 Orchestration transactions/mo/account

Pro $95.00 $115.00 per user / month

ITSM + ITOM + Project Management for large organizations

Features

  • Includes features of Growth plan, plus
  • Problem Management
  • Change Management
  • Release Management
  • Project Management
  • SaaS Management (Add-on)
  • Software License Management
  • Contract Management
  • Alert Management
  • Analytics Pro
  • Access Controls Pro
  • Team Dashboards
  • IP Range Restrictions
  • 5000 Orchestration transactions/mo/account

Enterprise $119.00 $145.00 per user / month

Service management solution for enterprises

Features

  • Freddy Virtual Agent on MS Teams and Slack with 2000 suggestions/mo/account (BETA)
  • Freddy Agent Assist (BETA)
  • Sandbox
  • Audit Logs
  • 20,000 Orchestration transactions/mo/account

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Disclaimer: The pricing details were last updated on 01/02/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Freshservice Pricing.

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Freshservice Reviews

User Rating

4.7/5 (Based on 937 Ratings)

Ratings Distribution

  • Excellent

    79.1%
  • Very Good

    18.6%
  • Average

    1.6%
  • Poor

    0.3%
  • Terrible

    0.4%

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Freshservice User Reviews

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Freshservice Screenshots

Ticket counts

Ticket counts

 Freshworks accounts

Freshworks accounts

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 License management

License management

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IT Support

IT Support

Freshservice FAQs

What are the top alternatives for Freshservice?

Here`s a list of the best alternatives for Freshservice:

Does Freshservice provide API?

Yes, Freshservice provides API.

Freshservice Contact

Vendor Details

San Mateo, California Founded : 2011

Contact Details

+1 (866) 832-3090

https://www.freshworks.com/freshservice/

Social Media Handles

Customers

M and C Saatchi
Unidays
Cordant
AUTO1 Group
Grant Broadcasters
Judson University
Aramex
Swinerton Builders
Addison Lee
vroom

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