Front Pricing, Reviews and Features (February 2024)

About Front

Front is an efficient yet easy to follow help desk software, which is available in both SaaS as well as Web-based version.It can be run on multiple platforms like Mac, Windows, Android and iOS. The software enables you to select owners for every messages, take care of customer complaints faster via shared drafts and comments, automate replies with rules, exceed customer SLAs etc. The tool allows clustering all communication channels in one places like Twitter, phone calls, email support, chat, Facebook and more. For using this software one does not require undergoing any sort of training. Front comes featured with automated routing, incident management, ticket management etc.

Screenshots & Videos

Pricing

Free Trial Not Available
Starts at $19.00. Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More

99%
Reviews

89%
Momentum

62%
Popularity

78%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)
Desktop App (Windows, Mac)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Business Hours, Online

Front Awards

# 3 Most Worthy Help Desk Software
Q3 2019

# 6 Highly Rated Help Desk Software
Q3 2019

# 5 Fastest Growing Help Desk Software
Q3 2019

# 4 Most Popular Help Desk Software
Q3 2019

# 3 Most Searched Help Desk Software
Q3 2019

Front Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More

99%

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

Helps in storing, creating and sending canned or pre-written responses to main the discussion flow

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

Facilitates brand marketing as per the brand-owner's requirement and preference

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

Helps automatically routing queries and data to the right agent

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Collaboration Features

Group Calendars

Helps the user to stay updated and alert with upcoming deadlines, important events, dates, etc

Discussion Boards

Provides a virtual discussion site where team members can interact through posted messages or by leaving comments

Cooperative Writing

Allows multiple people work on creating or editing a document

Chat (Messaging)

Allows users to collaborate better by exchanging views and collect information through chatting or texting

Brainstorming

Allows team members and others coming together to encourage new idea/solution generation within a group

Content Management

Helps you to create and customize your contents to make user and SEO friendly

Task Management

Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.

Project Management

Helps in managing the projects necessary for streamlining and enhancing the customer relationship management tasks.

Contact Management

Organizing customer data in a centralized location and handling contact details, demographics, transactions, etc.

Document Management

Ability to store and manage various information and documents in electronic format.

Version Control

It gives the team the ability to recall specific versions of a document, code, content, file, or folder that records changes over time.

Synchronous Editing

Allow users to edit the same document at the same time on a simultaneous basis

Audio Video Conferencing

Helps in conducting audio and or video conferencing to allow better discussion and exchange of ideas

Front Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

Starter $19.00 $19.00 per user / month

billed Yearly

For growing businesses with under 10 teammates that need a shared view of conversations

Feature

Teams of up to 10
Connect unlimited email, SMS, and social media accounts to Front
Assign, comment, and @mention
Enable most integrations (except CRM, Voice) and build your own
Use basic rule templates to move, tag, and archive messages

Prime $49.00 $49.00 per user / month

billed Yearly

For professional teams up to 50 teammates looking to scale and optimize customer communication

Features

Includes features of Starter plan, plus
Teams of up to 50
Enable any integration
Build custom rules
Automate workflows with SLAs and advanced workflow templates
Measure response times, inbox volume, and trends with analytics

Enterprise Custom

For large-scale organizations that require streamlined administration and centralized controls

Features

Includes features of Prime plan, plus
Teams of any size
Streamline administration with centralized controls
SAML-based single sign on (SSO)
Designated account team
Tailored onboarding services

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 19/07/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Front Pricing.