Gamifying the Service Desk

Table of contents

Introduction

What do we mean by ‘gamification’?

How is gamification used in the workplace?

Does gamification work?

Gamification Elements

How can this be applied in Service Desks and across ITSM?

Service Desks

Across ITSM

When is gamification appropriate/inappropriate at the Service Desk?

What are the challenges in making gamification work?

What are the normal objections/concerns regarding gamification? How can these be answered?

How can an organisation adopt gamification?

What sort of benefits and value can be achieved?
 
What are the potential future applications and developments in this area?

Specific Service Desk examples where gamification can improve quality

References