Gorgias Pricing, Reviews and Features (February 2024)

About Gorgias

Gorgias is an efficient customer service management software that is specially designed for online stores. The software enables businesses to deliver relevant solutions to customers’ problems within minutes. Brands also get to access all the customer relevant data at a centralised location, to proceed with seamless order editing, payment refunds and subscription modifications. It even helps to offer a personalised experience to individual visitors. Thus increasing the overall conversion rates and turning them into loyal buyers. Grogias enables online stores to respond to multiple questions asked by each customer, related to products that they see on different social media ads and posts. This helps to improve the overall engagement levels with individual clients and increase sales of related products. Moreover, a dedicated dashboard helps organisations to get a clear overview of sales generated by their business agents over social media answers, text messages and live chats on the website. Georgia, being hosted on the Google Cloud platform, uses a layered security model to keep brands as well as their customers’ data completely safe.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $10.00. Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More

100%
Reviews

80%
Momentum

71%
Popularity

87%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep), Business Hours, Online

Gorgias Awards

# 3 Fastest Growing Software Help Desk Software
Q2 2023

# 9 Most Popular Software Help Desk Software
Q2 2023

# 11 Highly Rated Help Desk Software
Q1 2022

# 6 Fastest Growing Help Desk Software
Q1 2022

# 11 Most Popular Help Desk Software
Q1 2022

# 17 Fastest Growing Help Desk Software
Q1 2021

Gorgias Features

Show Feature Explanation

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Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More

100%

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

Helps in storing, creating and sending canned or pre-written responses to main the discussion flow

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

Facilitates brand marketing as per the brand-owner's requirement and preference

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

Helps automatically routing queries and data to the right agent

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Gorgias Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

MONTHLY YEARLY

Starter $10.00 $10.00 per month

Features

50 billable tickets / month (+ $0.40 / extra ticket)
3 user seats
2 social media channels: Facebook, Instagram
Limited active integrations: From a library of 94 apps
Support reporting
Starter customer services

Add-ons

Voice Add-on
- 30 per Month (0-24 Monthly Voice Tickets)
SMS Add-on
- $20 per Month (0-24 Monthly SMS Tickets)

Based upon the Number of Add-ons, the pricing plan varies.

Basic $50.00 $60.00 per month

Features

300 billable tickets / month (+ $40 / 100 extra tickets)
Up to 500 user seats
2 social media channels: Facebook, Instagram
150 active integrations: From a library of 94 apps
Support reporting
Basic customer services

Add-ons

Automation Add-on
- $30 per Month billed Monthly
- $25 per Month billed Yearly
Voice Add-on (0-24 Monthly Voice Tickets)
- $30 per Month billed Monthly
- $25 per Month billed Yearly
SMS Add-on (0-24 Monthly SMS Tickets)
- $20 per Month billed Monthly
- $17 per Month billed Yearly

Based upon the Number of Add-ons, the pricing plan varies.

Pro $300.00 $360.00 per month

Features

2,000 billable tickets / month (+ $36 / 100 extra tickets)
Up to 500 user seats
2 social media channels: Facebook, Instagram
150 active integrations: From a library of 94 apps
Support & revenue reporting
Pro customer services

Add-ons

Automation Add-on
- $180 per Month billed Monthly
- $150 per Month billed Yearly
Voice Add-on (0-24 Monthly Voice Tickets)
- $30 per Month billed Monthly
- $25 per Month billed Yearly
SMS Add-on (0-24 Monthly SMS Tickets)
- $20 per Month billed Monthly
- $17 per Month billed Yearly

Based upon the Number of Add-ons, the pricing plan varies.

Advanced $750.00 $900.00 per month

Features

5,000 billable tickets / month (+ $36 / 100 extra tickets)
Up to 500 user seats
3 social media channels: Facebook, Instagram, Twitter
150 active integrations: From a library of 94 apps
Support & revenue reporting
Advanced customer services

Add-ons

Automation Add-on
- $450 per Month billed Monthly
- $375 per Month billed Yearly
Voice Add-on (0-24 Monthly Voice Tickets)
- $30 per Month billed Monthly
- $25 per Month billed Yearly
SMS Add-on (0-24 Monthly SMS Tickets)
- $20 per Month billed Monthly
- $17 per Month billed Yearly

Based upon the Number of Add-ons, the pricing plan varies.

Enterprise Custom

Custom ticket volume

Features

Custom billable tickets / month
Up to 500 user seats
3 social media channels: Facebook, Instagram, Twitter
150 active integrations: From a library of 94 apps
Support & revenue reporting
Enterprise customer services

Add-ons

Automation Add-on: Custom
Voice Add-on (0-24 Monthly Voice Tickets)
- $30 per Month billed Monthly
- $25 per Month billed Yearly
SMS Add-on (0-24 Monthly SMS Tickets)
- $20 per Month billed Monthly
- $17 per Month billed Yearly

Based upon the Number of Add-ons, the pricing plan varies.

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 13/02/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Gorgias Pricing.