HappyFox Pricing, Reviews and Features (February 2024)

About HappyFox

HappyFox is one of the most sought after help desk software that offers best possible customer support solution. This robust help desk ticketing system comes designed with all essential help desk features like SLA management, survey & feedback, help desk reporting, asset & task management, escalation, customization, community forums, self-service portal and knowledge base. HappyFox helps storing contextual customer information and you can add numerous support agents, enjoy infinite storage space, regular data backup, classify emails into tickets and monitor them, measure major metrics to evaluate team efficiency etc. In-detail ticket life-cycle report allows tracking each ticket history.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $29.00.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More

100%
Reviews

88%
Momentum

60%
Popularity

64%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)
Desktop App (Windows, Mac)

Organization Types Supported

All (Small, Medium, Large)
Freelancers

API Support

Available

Modes of Support

24/7 (Live rep), Online

HappyFox Awards

# 2 Highly Rated Help Desk Software
Q1 2022

# 4 Highly Rated Help Desk Software
Q1 2021

# 11 Most Popular Help Desk Software
Q1 2021

# 10 Highly Rated Help Desk Software
Q3 2019

# 8 Fastest Growing Help Desk Software
Q3 2019

# 6 Most Popular Help Desk Software
Q3 2019

# 7 Most Searched Help Desk Software
Q3 2019

HappyFox Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More

100%

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

Helps in storing, creating and sending canned or pre-written responses to main the discussion flow

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

Facilitates brand marketing as per the brand-owner's requirement and preference

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

Helps automatically routing queries and data to the right agent

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

HappyFox Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

MONTHLY YEARLY

Mighty (Agent-Based) $29.00 $39.00 per month

For 5 Agents

$29 per Agent per Month billed Yearly ($1740 per Year)
$39 per Agent per Month billed Monthly ($2340 per Year)
$26 per Agent per Month billed 2 Years ($1560 per Year)
$27 per Agent per Month billed 3 Years ($1620 per Year)

Customer Service Sector

Features

Omnichannel Ticket Creation
SLA Management
Knowledge Base
SSO (GSuite/SAML/Azure)
SSL Certificate Hosting
Migration Assistance

Based upon the Number of Agents, the pricing plan varies.

Fantastic (Agent-Based) $49.00 $59.00 per month

For 5 Agents

$59 per Agent per Month billed Yearly ($3540 per Year)
$49 per Agent per Month billed Monthly ($2940 per Year)
$39 per Agent per Month billed 2 Years ($2340 per Year)
$41 per Agent per Month billed 3 Years ($2460 per Year)

Customer Service Sector

Features

Includes features of Mighty plan, plus
Multi-brand Helpdesk
SLA Breach Notification
Custom Ticket Queues
24/7 Email Support
Optional EU Data Center

Based upon the Number of Agents, the pricing plan varies.

Enterprise (Agent-Based) $69.00 $79.00 per month

For 5 Agents

$69 per Agent per Month billed Yearly ($4140 per Year)
$79 per Agent per Month billed Monthly ($4740 per Year)
$52 per Agent per Month billed 2 Years ($3120 per Year)
$55 per Agent per Month billed 3 Years ($3300 per Year)

Customer Service Sector

Features

Includes features of Fantastic plan, plus
Proactive Agent Collision
Task Management
Asset Management
24/7 Email/Chat Support
Uptime SLA

Based upon the Number of Agents, the pricing plan varies.

Enterprise Plus (Agent-Based) $89.00 $99.00 per month

For 5 Agents

$89 per Agent per Month billed Yearly ($5340 per Year)
$99 per Agent per Month billed Monthly ($5940 per Year)
$64 per Agent per Month billed 2 Years ($3840 per Year)
$69 per Agent per Month billed 3 Years ($4140 per Year)

Customer Service Sector

Features

Includes features of Enterprise plan, plus
Agent Scripting
2 TB Attachment Store
All-time Reporting History
24/7 Email/Chat/Phone Support
Customer Success Manager

Based upon the Number of Agents, the pricing plan varies.

Starter (Unlimited Agents) $1,499.00 $1,499.00 per month

For 5 Agents

$1499 per Month ($17,988 per Year)
$1149 per Month billed 2 Years ($13,752 per Year)
$1299 per Month billed 3 Years ($15,588 per Year)

Customer Service Sector

Features

Unlimited Agents
10,000 Tickets / Year
10 Custom Fields

Based upon the Number of Agents, the pricing plan varies.

Growth (Unlimited Agents) $1,999.00 $1,999.00 per month

For 5 Agents

$1999 per Month ($23,988 per Year)
$1599 per Month billed 2 Years ($19,188 per Year)
$1729 per Month billed 3 Years ($20,748 per Year)

Customer Service Sector

Features

Unlimited Agents
20,000 Tickets / Year
20 Custom Fields

Based upon the Number of Agents, the pricing plan varies.

Scale (Unlimited Agents) $2,999.00 $2,999.00 per month

For 5 Agents

$2999 per Month ($35,988 per Year)
$2399 per Month billed 2 Years ($28,788 per Year)
$2609 per Month billed 3 Years ($31,308 per Year)

Customer Service Sector

Features

Unlimited Agents
100,000 Tickets / Year
100 Custom Fields

Based upon the Number of Agents, the pricing plan varies.

Scale Plus (Unlimited Agents) $4,999.00 $4,999.00 per month

For 5 Agents

$4999 per Month ($59,988 per Year)
$3999 per Month billed 2 Years ($47,988 per Year)
$4329 per Month billed 3 Years ($51,948 per Year)

Customer Service Sector

Features

Unlimited Agents
250,000 Tickets / Year
200 Custom Fields

Based upon the Number of Agents, the pricing plan varies.

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 14/02/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about HappyFox Pricing.