78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Help Sumo and how does it work?
Help Sumo is an exclusive help desk management software specially designed to provide customer support through Email, Ticket systems, Live Chat, Social Media, and Self-Help Knowledge Base solutions. The platform carries a well-functioning email ticketing system containing multiple mass action and triaging features. Organizations get to monitor individually raised tickets to their resolution, ensuring that there are zero unattended tickets. Agents can communicate with their clients in a contextual way, sending updates regarding the progress of the issues raised by the latter. A comprehensive email system helps users go through the history of individual tickets and anticipate resolutions in no-time. Service providers can also create FAQs and articles for the most repetitive questions by monitoring the nature of individual queries. Help Sumo supports real-time integrations with external VOIP services helping users provide adequate support via voice. The software offers 99.99% uptime rates along with comprehensive data security options.
Read MoreSW Score Breakdown
78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is HelpSpace and how does it work?
HelpSpace aims to help you simplify and streamline the help and support you provide for your customers. To do this, it stores all your emails and messages to customers from the support team (and vice versa) in one centralized location. You can also add other channels to centralize, apart from just your emails. This includes your social media networks, such as Facebook, Twitter, and LinkedIn. Any communication you have with customers via these channels will arrive into the HelpSpace inbox and then be centralized in one place so anyone can get an overview of the back and forth at any time. HelpSpace allows you to better organize your communication by setting up custom rules and filters to direct messages to go to a certain place or to be handled by certain people. This means that all of the filtering is down before the messages even reach the HelpSpace inbox. HelpSpace also helps with internal communication and collaboration by providing an internal chat feature.
Read MoreSW Score Breakdown
78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is SeQure Internal Employee Helpdesk Software and how does it work?
SeQure Internal Employee Helpdesk is the first of its kind offering a seamless experience of managing the employee's concerns and requests in a much collaborative way. It got the lightest UI ever possible which allows anyone to scan a QR code/ asset label to raise IT /Non-IT requests internally in 30seconds and track the progress.
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SeQure Internal Employee Helpdesk Software Pricing
78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Moveworks and how does it work?
Moveworks is an employee service management platform that helps companies by making the work environment productive for their employees. Moveworks is an all-in-one platform for all the work, issuing an IT ticket to managing the HR portal. The platform offers an intelligence engine, triage, multilingual support, performance dashboards, and integration partners. For IT teams, conversational AI can automate a variety of tech issues, from provisioning software, resetting passwords and creating email groups. Moveworks also helps companies create an effortless employee experience. The platform makes sure that an organisation complies with every financial policy. It provides the right paragraph from the company’s knowledge base. Furthermore, Moveworks maximises the value of these resources. It immediately learns new information and surfaces it over chat. Moveworks uses conversational AI to address questions automatically. The platform’s bot surfaces the exact answer based on the user’s role, location, and security permissions. Moveworks personalise messages to cut through the noise.
Read MoreSW Score Breakdown
78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is devContact and how does it work?
devContact helps All the issues reported via mobile devices and emails are lodged into the system and are made available through simple yet intelligent issue tracking screens. Customers can attach screenshots from their mobile gallery to help you diagnose and fix issues faster. Device and app logs can be fetched anytime by your support team to help your technical team with issue resolution. Built-In FAQs help your user search problems and find solutions without having to reach out to your support team. Manage your FAQs through the admin dashboard anytime and anywhere.
Read MoreSW Score Breakdown
78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Help Desk Premier and how does it work?
Help Desk Premier is easy-to-use IT support software that can be installed on your network in minutes (we’ll even do it for you) or it can be hosted on our servers. No matter what type of industry you cater to, your organization relies on powerful tools to provide the ultimate customer service experience. BrightBox Solutions provides a flexible, scalable solution that’s easy to use to bring you a versatile means of performing at peak level. Our Professional Edition is free for up to two users, but if your needs are more robust, our Enterprise Edition offers the capabilities you need without breaking the bank.
Read MoreSW Score Breakdown
77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is ManageEngine SupportCenter Plus and how does it work?
SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.
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ManageEngine SupportCenter Plus Pricing
77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is CustomerWise and how does it work?
CustomerWise is a comprehensive customer support and business process management solution that is ideal for the unique requirements of B2B technology companies. By integrating support and service ticket management, customer self-service, license and contract management, and a product knowledge base, CustomerWise empowers you to focus on customer service throughout the entire customer lifecycle. With powerful process management and automation rules, CustomerWise allows you to visualize and implement other processes that can include change management, problem management, development and QA.
Read MoreSW Score Breakdown
77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Wavity Help and Service Desk and how does it work?
Introducing Wavity Help and Service Desk: the help desk software that helps users streamline their workflow and get the best performance out of each member of the team. With Wavity, they can manage a help desk with increased efficiency and no added stress. Their advanced features are designed to make it easy for the to customize the desk in any way needed. Take full control over how they want to see their analytics and results. Wavity allows users to define metrics up-front so that all information is tailored to fit their needs; this flexibility helps keep everything relevant, accurate and on track. This feature gives them reliability because they know exactly what data is important as well as eliminates wasted time sifting through irrelevant information. Not only do they provide top-performing software but at an unbeatable price! They understand budget restrictions, which is why their pricing package was designed with the in mind. Get a service that does not compromise quality for cost with Wavity Help and Service Desk. Trust us when they say that they offer unmatched value for powerful functionality at an incredibly small investment – don’t miss out on this opportunity!
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Wavity Help and Service Desk Pricing
76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is EV Self Help and how does it work?
EasyVista Self Help is a modern knowledge management platform. EasyVista Self Help allows you to upload documents and multimedia, such as videos or images, for an engaging experience that enables users to solve problems on their own. EasyVista Self Help lets you syndicate knowledge anywhere your users are, from websites, portals, enterprise applications to messaging platforms. Get advanced analytics to gain insight into how knowledge is being used with employee self-service software.
Read MoreSW Score Breakdown
76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is eGain Mail and how does it work?
eGain Mail, the leading web-based email management software for customer service, helps companies manage large volumes of customer emails and web forms responsively and effectively. When you respond to inbound inquiries promptly and professionally every time, the exceptional customer service differentiates your company from competitors immediately.
Read MoreSW Score Breakdown
76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Sitehelpdesk and how does it work?
Feature rich help desk software solution. Suitable for use by any internal support function that receives enquiries from staff. From a link on your Intranet, this web browser based software provides your company employees with online support, request tracking and self-help even when you are not available. The unique design features will allow you to get up and running within hours of installing.
Read MoreSW Score Breakdown
76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Desk365 and how does it work?
Desk 365, as the name suggests is an innovative helpdesk for the Microsoft 365 workplace that allows your ticketing system to integrate with Microsoft Teams so that agents don't have to change context every time they reply to a ticket. It enables the user to assign tickets, add notes, check statuses, update ticket attributes, and respond to customers without ever having to leave Microsoft Teams. Desk365 is a powerful full-featured ticketing system that offers various bots to ease up your work. Using the power of Microsoft Teams, the Agent Bot enables your customer support staff to communicate and respond more effectively. The Support Bot enables your customers to create tickets, check statuses, and reply/respond to agents. With Desk365, Service Level Agreements are tracked to provide you frequent reminders before they're due, as well as notifications if and when they're broken. Using the Knowledge Base, you can easily create and distribute solution articles. Users can also share articles with other agents, have them reviewed, and published. It also integrates with email, a support site, online forms, and widgets.
Read MoreSW Score Breakdown
76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Chorally and how does it work?
Chorally is a Customer Engagement SaaS platform, designed for the effective management of social and digital channels and for web listening and social media monitoring activities. In a single solution it is possible to moderate comments, publish and schedule content on the channels, manage private messaging channels and have a complete suite of reporting on all activities.
Read MoreSW Score Breakdown
76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Fernand and how does it work?
Fernand is the latest breakthrough in productivity tools. It’s a one-of-a-kind machine that has been engineered and crafted to make completing tasks faster and more efficient than ever before. Hundreds of design decisions, engineering optimizations, and carefully chosen features have come together to give users an unparalleled experience. Whether they need to work from home or collaborate on large projects in the office – Fernand can help speed up their workflow. It’s a reliable partner, allowing them to take on more tasks and finish them quicker than ever before. And with its intuitive interface and easy setup, anyone can jump-start their productivity right away. So don’t limit yourself unlock their potential today with Fernand.
Read MoreSW Score Breakdown
75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Pythia and how does it work?
Pythia software is a platform used to provide your agents with AI-powered suggestions and enhanced tools to boost your customer experience for Zendesk. The software offers advanced and macro usage analytics complemented to filter and export the reporting results. Classify categorizes with incoming tickets and assigns them to agent in minutes.
Read MoreSW Score Breakdown
75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Wrrk and how does it work?
At wrrk, believe that every company should have a world-class customer service organization. To make that a reality, it built an on-demand customer service team that provides white-glove support via email, chat, and phone. The team consists of knowledgeable customer service professionals who are dedicated to providing an excellent customer experience for companies of all sizes, from startups to large enterprises.
Read MoreSW Score Breakdown
75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Complaints Pro and how does it work?
Complaints Pro gives you complete control and visibility of Complaints, Incidents and Risks in a single integrated solution fast and cost effectively. Complaints Pro is a cloud-based customer issue / quality assurance software that helps you handle every issue in a timely and efficient manner. It aggregates your customer’s insights, empowering you to improve your products and processes. Turn customer complaints into an opportunity to improve your business with our complaint management software.
Read MoreSW Score Breakdown
75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is IncognitoDesk and how does it work?
Imagine if user client made contact with sooner before crisis point because they could do on their preferred messaging app and anonymously. IncognitoDesk can let the clients be anonymous when reaching out for assistance so that can meet regulatory requirements as well as minimize the self-stigma of seeking help.
Read MoreSW Score Breakdown
75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Ticksy and how does it work?
Ticksy is an advanced helpdesk software that provides you everything you need to provide excellent customer service to your clients. It connects your Envato Market account to provide a one-click option for consumers to validate purchases before submitting a ticket. With Ticksy, you can create as many articles as you like and attach them to one or more categories, ideal for online documentation. With easy digital downloads, the platform supports purchase verification. It allows you to pick a custom subdomain, upload your logo, and change the colors to fit your brand for a consistent customer experience because branding is extremely essential. Ticksy includes fast-loading websites, one-click access to key functions, along with a few keyboard shortcuts for the super-users. With Ticksy, each new ticket and response generates an email notice. These, as well as new notes, ticket assignments, critical announcements, comment likes and more, are shown in the live on-site notifications box offered by Ticksy. Additionally, both the support personnel and your customers can ‘like’ each other's comments, which is a good way to express ‘thank you’ using Ticksy.
Read MoreSW Score Breakdown
The Average Cost of a basic Help Desk Software plan is $20 per month.
66% of Help Desk Software offer a Free Trial , while 21% offer a Freemium Model .
| PRODUCT NAME | SW SCORE | AGGREGATED RATINGS |
|---|---|---|
Help Sumo
|
78 | 4 |
HelpSpace
|
78 | 0 |
SeQure Internal Employee Helpdesk Software
|
78 | 0 |
Moveworks
|
78 | 0 |
devContact
|
78 | 4.4 |
Help Desk Premier
|
78 | 2.2 |
ManageEngine SupportCenter Plus
|
77 | 4.2 |
CustomerWise
|
77 | 3.7 |
Wavity Help and Service Desk
|
77 | 0 |
EV Self Help
|
76 | 0 |
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Helpdesk can be defined as a function or resource set up to provide customers/end users with necessary information and satisfy their queries. A help desk software helps companies resolve customer grievances with greater efficiency and automate the entire workflow. The purpose of using it is to keep customers happy with prompt answers and automate customer services.
Certain aspects need to be focused on investing in any help desk software, to ensure you get a software solution that satisfy your customer care business needs. Refer to the points below
Typical Features
Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future
Enables integrating the software with social media for better reach and coverage
Helps in receiving queries and offering help through multiple channels
Helps in storing, creating and sending canned or pre-written responses to main the discussion flow
Helps in storing the documents electronically and in a systematic way
Facilitates brand marketing as per the brand-owner's requirement and preference
Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved
Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback
Helps to tackle and to manage familiar issues or routine challenges
Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.
Helps to manage, automating and organizing important aspects concerning a service-level agreement
Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company
Helps automatically routing queries and data to the right agent
Helps to route critical tickets to the boss or in-house experts and alerting against them when such come
Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions
Allows you to instantly communicate with your customers and/or exchange chat messages online
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