88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Desk360 and how does it work?
Discover the technologies Desk360 focuses on! We believe you’ll be convinced. Decide on the look and feel of Desk360’s customizable chat bubbles, reach more customers by creating push messages. WhatsApp, Facebook, email, contact forms, live chat and many more! Speed up the process by gathering all messages on a single page. Manage your workflow effortlessly with the smart ticket assignment, messaging between teammates and ticket management between teams.
Read MoreSW Score Breakdown
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is BoldDesk and how does it work?
BoldDesk is a cloud-based, modern ticketing software that helps you manage support email, collaborate with peers, automate repetitive operations, and improve customer experience. Organize all of your support requests in one place, route them to the right agents, personalize support creation forms, collaborate with your peers, and boost agent efficiency. BoldDesk helps agents enhance productivity and respond to support queries more quickly, which keeps things moving. Create a business-specific operation workflow using no-code automation to perform recurring manual operations at each level of the ticket life cycle. SLAs allow you to specify the response and resolution times for tickets automatically. Convert all incoming customer service emails to tickets and respond by email. To see a subset of tickets, use advanced filters. Filtered views can be saved and shared with a complete organization or a specific group. With commonly used saved answer templates, you can respond to tickets quickly. Agents can keep track of how long they spend on each ticket. You can attach a ticket to another ticket using the link-ticket feature. This function can be used to connect related or child tickets, as well as to split larger tickets.
Read MoreSW Score Breakdown
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Sugester and how does it work?
Sugester is a powerful and efficient helpdesk software for your business. With Sugester, you can cut down on helpdesk costs by helping your customers help themselves. Sugester makes it easy to share FAQs and solutions to common problems without the need to involve your team. All you need to do is publish help material online to save money and provide an all year round 24/7 customer support channel. Impress customers with your quick response time. Sugester helps you collect and sort through incoming messages and assign each question to various team members and monitor their resolution, providing top-notch customer support and keeping you on the same page with the customers. With Sugester, you will be able to catch every customer question or concern without any one ever going through unanswered. Emails, phone calls, chat messages are all integrated into one clean page to maintain orderliness. There is even an embeddable chat widget which lets you have a real-time conversation with your customers, right when they need it. Sugester also functions as a great team management tool; offering a single interface for assigning, monitoring and generally managing your team. Ensuring your product’s success by having the right person in the right place.
Read MoreSW Score Breakdown
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is OTRS and how does it work?
OTRS is a comprehensive service management software that helps businesses improve their customer service quality in an efficient manner. With this software, users can quickly channelise and prioritise the received requests from individual customers and get those fulfilled within time. The software also lets customers get a clear overview of how long it will take for companies to resolve their problems by checking on ticket wise statuses. OTRS lets companies’ employees and teams balance their workload and deliver high-quality service on time. It comes with customised templates that can be used to deliver accurate answers in real-time. In addition, the software can also be used to improve self-service support by adding complete and up-to-date FAQs as well as chat functions within integrated video guides. Automated reports generated by the software helps businesses to get a clear overview of monitoring the request processing time and enhance their service quality levels accordingly. Moreover, OTRS also helps to reduce service delivery errors by making sure that the agents have included all the important information within the solution email.
Read MoreSW Score Breakdown
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Support.cc by 500apps and how does it work?
Support.cc by 500apps software is an All-in-one helpdesk ticketing system used to support for your customers. The software offers tools to track engagements across channels with chat, email and social media for a better customer experience. Collaborate with teams to receive ticket and knowledge base reports on dashboards to automate workflows. Small, Medium companies make use of the software.
Read MoreSW Score Breakdown
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is N-able MSP Manager and how does it work?
Managing your business and providing excellent support shouldn’t bog you down. MSP Manager’s ease of use will free your team to deliver on your promise of great service. Intuitive, lightweight ticketing with seamless RMM and N-central platform integrations. Painless time tracking with convenient timers and functionality for recurring tickets and appointments.
Read MoreSW Score Breakdown
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Faveo HELPDESK and how does it work?
Faveo HELPDESK is an intuitive helpdesk ticketing system providing adequate help with customer service management, incident management and SLA management backed by a built-in knowledge base. SMEs, startups and enterprises can get the software deployed with ease and start getting their work schedule streamlined on the go. Moreover, Faveo HELPDESK also offers real-time integration with external social media platforms like Facebook, Whatsapp, MSG91, Twitter and Microsoft Active Directory providing necessary help. Companies can also depend on the same to get their service rebranded by adding favourable colours and matching styles alike. Dedicated account managers assigned to individual user organisations by Faveo HELPDESK promises comprehensive support on priority. It abides by GDPR and EU data policies, offering stringent protection against all types of security hassles. Service data stored by the software gets used to improve internal functionalities, send service-specific communications and respond to customer inquiries in real-time.
Read MoreSW Score Breakdown
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Issuetrak and how does it work?
Issuetrak, a versatile, configurable and simple-to-use issue tracking software, can streamline business operations by managing complaints, customer support requests, workflow management, help desk tickets and other tasks centrally. The automation system of Issuetrak makes day-to-day operations more organized by defining unique processes and customising management to suit your organisational requirements. The software also comes with in-built report generation, task management and alerts and notification features that let stay on top of all the issues reported by your users or employees and manage them effectively by adding notes. The highly customisable interface of this software facilitates easy integration of Issuetrak in your system.
Read MoreSW Score Breakdown
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Halp and how does it work?
Halp is a smart AI-powered ticketing help desk developed specifically for Slack and Microsoft Teams enthusiasts. This type of system is becoming increasingly important for your customer service operation to function smoothly. It will allow your team to quickly handle client inquiries, requests for information, and incident reports that continue to build up across many channels. Halp is the best software for the productivity of your growing team. It's a modern help desk ticketing software that will seamlessly integrate with your Microsoft teams and slack; empowering your remote team to be happier and productive. It has a shared inbox that collects all customer support requests from various channels, customized workflows, and automatic pop-ups that assist deflect frequent consumer questions. A powerful workflow engine paired with advanced AI technology ensures your team never has to do the same work twice. With modern features like track, automate, and humanize; integration with Teams and Slack, Halp is leading the Help desk ticketing industry. If you are currently using a ticketing system, Halp offers strong interfaces with Zendesk, Jira, and other popular platforms.
Read MoreSW Score Breakdown
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is DeskXpand and how does it work?
DeskXpand is an amazing help desk management software that is efficient, effective, and easy to use. It enables you to deliver excellent service to your consumers while also assisting you in streamlining your support. DeskXpand help desk management software is just what you're looking for when it comes to ticketing. With so many consumers contacting you for help, your team requires the necessary tools and technology to communicate effectively. With DeskXpand's omnichannel support software, you can communicate with your customers across their preferred channels from a single unified interface. You can create well-organized workflows for email, among other things. One of the most significant service desk functions in ticketing software is automation. With automation, you may eliminate time-consuming manual activities, streamline your job, and cut your support expenses. It has built-in automation features that will eliminate all of your redundant tasks.
Read MoreSW Score Breakdown
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Richpanel and how does it work?
Richpanel is an AI-powered customer data and experience management software used to expand sales opportunities. It is a Help Desk software to solve customer's queries and improve customer's experience. A smart routing is available to transfer your customer conversations across channels - email, chat and social. The software offers functions like create SLAs, view customers sessions live, and categorize tickets to prioritize response. The software integrates with popular eCommerce systems.
Read MoreSW Score Breakdown
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Helpy and how does it work?
Helpy is the customer support platform engineered for companies that are serious about customer data security and control. Designed for single-tenant private cloud deployments, Helpy Pro lets you avoid vendor lock-in, own your data, and integrate with the tools you already use to keep data private and secure. Helpy works across all devices, allowing your team to deliver great support everywhere and anywhere. Helpy connects to your incoming support email addresses, converting each message into a ticket that can be assigned agents, teams, and tracked by status throughout its' life.
Read MoreSW Score Breakdown
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Elevio and how does it work?
Elevio is a Customer Education Platform. The Elevio Assistant and Hotspots intelligently deliver instant contextual support, right within your product. Positioned anywhere on your page, Hotspots provide instant prompts to inline help. They also intelligently surface relevant content right before your customers submit support tickets, to instantly resolve issues and actively deflect 20% of customer tickets on average. Advisor uses Machine Learning to help you to continuously improve your docs based on engagement and feedback.
Read MoreSW Score Breakdown
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is ProProfs Help Desk and how does it work?
ProProfs Help Desk is an efficient helpdesk and support ticketing software, enabling companies to provide the best solution to the queries raised by individual clients. Teams get to manage multiple emails within a shared inbox. It is an appropriate business structure for SMB, enterprise, B2B and B2C consumer segments, besides agents and managers operating within customer service teams. ProProfs Help Desk utilises automation to enhance agent productivity levels and is designed for top graded support teams. Appropriate reports offered by the software helps teams monitor essential customer service metrics, measure agent-wise performance and share NPS, CSAT and other survey-related reports. Companies can personalise the software as per their own needs, they can generate custom fields for tickets, set priorities matching with SLAs and keep the identity of their brand intact. Other important functionalities include live chat, survey maker to gain customer feedback and knowledge base, which promotes self-service.
Read MoreSW Score Breakdown
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is NABD System and how does it work?
Ensure customer service experience is fast and consistent across all channels(web, phone, email, chat, social media, mobile) and develop cross-channels strategies to ensure customers can move seamlessly between devices and channels. Customers are waiting for answers so help them get ones quickly by using intelligent knowledge base engine. Manage the service resolution process via business process management and routing engine.
Read MoreSW Score Breakdown
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Movidesk and how does it work?
Movidesk is a versatile help desk and service desk service solution that offers you smart features to facilitate effective client as well as internal communications. It speeds up encounters and records their history, resulting in much more structured and efficient assistance. With Movidesk, you get multiple channels on a single system and all communication channels (email, phone, chat, and Facebook) are centralized on a single platform. This streamlines your support process while still providing your customers with a unique experience. The platform helps you organize your customer care department and eliminates the need for spreadsheets since everything is in one spot. Also, no technical or programming experience is necessary to set up the tool. You can add MoviBot to your Movidesk system to automatically manage calls through chat, screen service, and respond to common customer queries. You can control calls through chat, undertake service screening, and respond to consumers' major queries swiftly and automatically. Chatbots by Movidesk enables commonly asked queries to be addressed rapidly, minimizing client wait times. Additionally, the platform is intended to be as user-friendly as possible.
Read MoreSW Score Breakdown
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Desky and how does it work?
Desky is a simple helpdesk ticketing solution that’s fast and affordable to delight customers. The platform is designed to make support tickets work faster for customers and agents. With a transfer button right next to the support ticket, users can assign it directly to the respective departments and team members. With the unique user interface design, users can respond to their customers faster and easier. The live chat option comes with a mix of the right features to boost conversions. It helps to maintain brand consistency by styling the customer helpdesk according to your brand’s look and feel. Users can personalize brand elements like logo, color, content, and favicon. Businesses can design their Desky by selecting what information is perfect to grab customer attention. It allows users to link their subdomain to their support portal. The tool provides an option where tickets can be converted to emails automatically and also convert incoming emails into tickets.
Read MoreSW Score Breakdown
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is HESK and how does it work?
Help Desk, asset management, reports & analytics, with best-of-breed integrations in a single workspace. Thousands use HESK help desk software daily to track, organize and resolve customer issues. Keep customers happy and your team on top of things with the right data at the right time. Help them resolve common issues quickly by addressing them in the knowledgebase. When needed, they readily submit a question/issue a support ticket is born.
Read MoreSW Score Breakdown
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Happitu and how does it work?
Happitu software is a platform used to integrate into omnichannel environment for workflows. The software offers tools to queue up a ticket for every interactions and automates support for agents with custom workflows. Design scripts with drag and drop tool to meet the business requirements. Contact Centers make use of the software.
Read MoreSW Score Breakdown
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is UserEcho and how does it work?
UserEcho provides customer engagement solutions, which help you to communicate effectively and resolve the needs of any business. We work with multiple industries all around North America, Europe, and Asia. UserEcho provides a convenient interface for support agents allowing them complete control to perform support in one place from omnichannel requests. Give your customers a tailored customer support experience. It is not a secret that people are willing to pay more for brands providing them with better customer service. Scale your support with our easy-to-use multi-agent ticketing system. Help your agents to become more efficient and productive.
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The Average Cost of a basic Help Desk Software plan is $20 per month.
66% of Help Desk Software offer a Free Trial , while 21% offer a Freemium Model .
| PRODUCT NAME | SW SCORE | AGGREGATED RATINGS |
|---|---|---|
Desk360
|
88 | 4.5 |
BoldDesk
|
88 | 0 |
Sugester
|
88 | 4 |
OTRS
|
88 | 2.5 |
Support.cc by 500apps
|
88 | 0 |
N-able MSP Manager
|
88 | 3.8 |
Faveo HELPDESK
|
88 | 4.3 |
Issuetrak
|
87 | 4.4 |
Halp
|
87 | 4.3 |
DeskXpand
|
87 | 0 |
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Helpdesk can be defined as a function or resource set up to provide customers/end users with necessary information and satisfy their queries. A help desk software helps companies resolve customer grievances with greater efficiency and automate the entire workflow. The purpose of using it is to keep customers happy with prompt answers and automate customer services.
Certain aspects need to be focused on investing in any help desk software, to ensure you get a software solution that satisfy your customer care business needs. Refer to the points below
Typical Features
Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future
Enables integrating the software with social media for better reach and coverage
Helps in receiving queries and offering help through multiple channels
Helps in storing, creating and sending canned or pre-written responses to main the discussion flow
Helps in storing the documents electronically and in a systematic way
Facilitates brand marketing as per the brand-owner's requirement and preference
Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved
Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback
Helps to tackle and to manage familiar issues or routine challenges
Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.
Helps to manage, automating and organizing important aspects concerning a service-level agreement
Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company
Helps automatically routing queries and data to the right agent
Helps to route critical tickets to the boss or in-house experts and alerting against them when such come
Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions
Allows you to instantly communicate with your customers and/or exchange chat messages online
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