86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is MyAlice and how does it work?
MyAlice is an all-in-one helpdesk software platform that enables you to sell and service your clients wherever they are, and control everything from a single place. It assists you manage everything in one place along with getting all of your client information, messages, and orders directly to your email. With MyAlice, you can ensure 24/7 assistance to your customers using AI-powered NLP chatbots that can answer up to 60% of your customers' questions in many languages across all channels. You can get a customized analytics dashboard to access client information, sales and conversion statistics, and agent performance reports in real time, so you can make smarter choices. You can engage your clients in meaningful discussions across all channels and convert them. You can manage support, social media, and e-commerce orders in one mailbox. You can also manage orders quicker from your email with clients and order data at your fingertips. You can get individual data on agent productivity and track your team's success. You can add remarks, assign tickets automatically, and reassign agents to ensure seamless team cooperation.
Read MoreSW Score Breakdown
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Raiseaticket and how does it work?
Raiseaticket is a completely free cloud-based support desk solution platform with strong analytics. It comes with a free help desk interface that helps customers and support workers communicate more efficiently. It optimises support workflows by automatically eliminating congested emails and unanswered client inquiries. Furthermore, using data-driven performance insights, solid quantitative metrics, and data summary, Raiseaticket's free helpdesk enhances customer experience and helps monitor the team's efficacy. The software is simple to use. It's a cloud-hosted, ready-to-use, flexible, and free help desk that's easy to set up and customise. Additionally, the software is quite safe. Raiseaticket provides a lot of cool features. The free ticketing helpdesk system is a specialised, free, and feature-rich web-based ticketing system that enables successful customer assistance delivery. Users may attach files, write notes, update status, and record time spent on tickets once they've been allocated to teams or agents. Email and portal-based communications can also be handled across several channels. Furthermore, according to various business hours, separate SLAs may be created for different clients.
Read MoreSW Score Breakdown
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Forethought AI and how does it work?
With Forethought, you can immediately address frequent instances, predict and prioritize tickets, and provide relevant knowledge to support agents—all from a single AI-powered platform. Forethought Solve is much more than a self-help tool. Instead, it consumes and learns from every previous ticket, email, and knowledge base article in order to determine how to best assist incoming support requests. Rather than navigating a clumsy chatbot, your consumer may almost instantaneously receive an accurate, natural response. Your teams may also use the new Workflow Builder to create automated workflows that automatically identify user intent, allowing customers to experience genuinely seamless self-service. Forethought Triage will assist your team in determining which support tickets should be dealt with first and by which agent. It can understand customer mood and intent to help match the ticket with the best agent to help them, depending on the agent's prior performance, rather than flagging issues based on keywords like standard triage and routing solutions.
Read MoreSW Score Breakdown
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Desku and how does it work?
Introducing Desku, the ultimate platform for sending bulk notifications. Keep the audience informed about essential updates quickly and easily. Whether it’s emergency broadcasts, downtime alerts, or any other important notices they need to communicate, Desku has you covered. Desku seeks to deliver the same reliable service other notification platforms offer while bringing something new and exciting to the table: this API-driven technology allows usres to trigger bulk notifications directly from the platform in a matter of seconds. With this advanced system, users can customize the capabilities to fit the needs of the specific audience; whether that means segmenting notifications based on geography or personalizing them for each recipient individually. They have full control over who receives which messages and when – no more worrying about reaching all users or sending out irrelevant alerts! Say goodbye to manual messaging processes and lengthy setup times with Desku. They streamlined user experience makes bulk alerting easy get up and running in minutes as opposed to hours! They guarantee reliability every time and are dedicated to making sure that every single one of the messages is delivered as expected. Desku is secured by top-of-the-line encryption algorithms so they can be sure that data is safe; rest assured that all transmissions remain private between sender and receiver in a secure environment lead by experts in enterprise security solutions. Stay connected with the most powerful bulk notification platform around Desku and put traditional messaging behind the once and for all!
Read MoreSW Score Breakdown
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is lemtalk and how does it work?
lemtalk software is a platform used to engage customers with website Live Chat. The software offers tickets to automate tasks and answer the tickets from Slack. Engage better conversations with your website visitors and create in-depth FAQ pages. Collaborate with your team to measure the performance of business. Small, Medium and Large companies make use of the software.
Read MoreSW Score Breakdown
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is ServiceNow Customer Service Management and how does it work?
With ServiceNow Customer Service Management (CSM), can create effortless customer experiences that span the entire journey, from initial issue to resolution. CSM unifies front, middle, and back offices on a single platform, empowering teams to proactively address customer issues and instantly handle common customer requests. Increased customer satisfaction, reduced case volume, and lower costs.
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ServiceNow Customer Service Management Pricing
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Trakdesk and how does it work?
Trakdesk is a company born out of necessity. We felt that the current market for customer support software had become stagnant - we were completely disillusioned with what was available. Not only was the software available sluggish and outdated, it also had very limited user features and an unfriendly UI.
Read MoreSW Score Breakdown
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is AlphaCX and how does it work?
AlphaCX is an All-in-one omnichannel tool for robust customer support and digital commerce. The software offers unified inbox to capture email, chats, whatsapp, facebook interaction to respond to customers while keeping them engaged. Capture data from customers with in-built feedback tools. Export tickets in PDF and CSV format to deliver regulatory reports.
Read MoreSW Score Breakdown
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Enchant and how does it work?
Enchant's customer-centric products help users provide support with a personal touch. Shared inboxes, knowledge websites & live chat. All in one intuitive platform. For teams of all sizes. Shared inbox that offers powerful collaboration to your team, yet feels just like email to your customers. Makes it super easy for anyone on your team to manage a FAQ or knowledge base content. So your customers can help themselves. Help is just a click away with the Enchant Messenger. Live chat, knowledge base & contact form. All in one place.
Read MoreSW Score Breakdown
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is ThriveDesk and how does it work?
As an SMB, your brand image, mission and values are hugely represented by your customer service. With ThriveDesk, customer service teams can easily manage conversations across channels, offer immediate support, and delight customers every step of the way.
Read MoreSW Score Breakdown
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Kiodesk and how does it work?
Kiodesk software is a platform used to build businesses with customer support. The software offers tools to track customer conversations and prioritize, and assign them to the right people. Collaborate with teams define workflows in minutes. Measure the team’s performances and generate reports to monitor helpdesk productivity. Create a self service experience to support brand and improves customer satisfaction.
Read MoreSW Score Breakdown
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is AzureDesk and how does it work?
AzureDesk is a perfect helpdesk software to simplify customer service for teams. It has a powerful ticket management system to provide end-to-end solutions for customer issues. All emails sent to any of the unlimited email accounts will be converted into tickets and displayed in the system. The Support Center ensures 24/7 customer service even when the team is absent. Collaboration is made easier by using Twitter-style handles to notify teammates. Get comprehensive reports on customer interactions and team/agent performance. AzureDesk can be integrated with multiple apps such as JIRA and Slack.
Read MoreSW Score Breakdown
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is HelpNinja and how does it work?
HelpNinja is a simple and effective tool for executing helpdesk related tasks. It does not comprise complicated portals & ticket IDs and thus, turns out to be a simple and informative way of conversation between the client and his customer base. The communication window resembles that of emails but it is entirely secured with a powerful backup system to eliminate loss of data. All conversations across different teams, brands and emails are accessible via a single login and thus, on a single platform. The mailboxes are all a click away from efficient categorisation and management. The customer conversations can be collaborated on by active team members who can effectively categorise and divide assignments according to urgency. Workflows allow businesses to set up automation and handle tasks with enough accuracy and speed. Additional features include notifications via email and Slack. Clients can also keep a track of their customer experiences with real-time satisfaction ratings. Advanced search helps in keeping a track of important emails, conversations and customers, besides monitoring answers related to customer-generated queries with smart keyboard shortcuts.
Read MoreSW Score Breakdown
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Astute Agent and how does it work?
Astute Agent software is a platform used to automate works amongst agents to manage business. The software using natural language processing and Omnichannel support to manage customer emails, reviews and send responses to agents. Detect issues with real-time alerts to improve customer experiences. It offers a secure compliance platform with consumer data protection regulations, and insights. Customer Service Desks, Small and Medium companies make use of the software.
Read MoreSW Score Breakdown
84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is EvantoDesk and how does it work?
Simon looked at all of the available help desk software on the market and quickly discovered that none of it had been built for SMEs; it was all too complicated to configure and use.
Read MoreSW Score Breakdown
84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Spiceworks Help Desk and how does it work?
Spiceworks Help Desk has an SWZD ticketing system with new tech stack makes the newest Help Desk Server and Cloud Help Desk application simple, easy-to-use, and faster. Keep up with user requests, track ongoing projects, and get ahead of the next fire drill. Setup is easier than a reboot! After all, no sense wasting a bunch of time learning how to use your help desk software. First ticket management software.
Read MoreSW Score Breakdown
84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is SmarterTrack and how does it work?
Deliver unparalleled customer service, improve productivity, reduce overall support and customer service costs, and consolidate all communication in one location, for analysis and compliance needs. SmarterTrack help desk software allows you to improve customer service while better utilizing employees across your business.
Read MoreSW Score Breakdown
84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Spiraldesk and how does it work?
Spiraldesk is a dedicated web-based helpdesk for the customer service department that helps them execute seamless communication with other business domains. This includes multiple entities such as profit centers, locations, products, or even brands. This acts as a holistic and centralized unit that connects multiple disparate business units together that have the same top management. Hence, users can monitor customer service verticals in each entity. All CRMs modules of varying business units can also be connected together. Users can classify their tickets on the basis of brands, companies, products, locations, or even clients. Then by using custom ticket filters, they can access each of them through a web interface. Tickets can even be auto-tagged on the basis of their subject, content, customers, and more. Additional event-based notifications can also be created with placeholders for each brand. Every user-defined brand also receives its own while labeled support portal.
Read MoreSW Score Breakdown
84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Tactful AI and how does it work?
Tactful Unified Cognitive Customer Experience Platform (UCX) offers comprehensive omnichannel customer support. The software provides ticketing, CRM, unmatched AI & automation technology solutions that are proven to help you organize & manage operations. It integrates with Zapier, Shopify, Mitel, and more.
Read MoreSW Score Breakdown
84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is SeamlessDesk and how does it work?
SeamlessDesk help desk software comes loaded with an array of suitable help desk features.One of the most attractive fact about this software is that it does not comes with high cost package plans for availing the features that best suit your business needs.Unrestricted access to all the essential help desk features is enjoyed by users. The software can streamline all your business customer support goals.The software also offers powerful inventory management tools. SeamlessDesk software features alerts or escalation, automated routing, community forums, contract / SLA management, incident management, knowledge base, known issue management, ticket management etc.
Read MoreSW Score Breakdown
The Average Cost of a basic Help Desk Software plan is $20 per month.
66% of Help Desk Software offer a Free Trial , while 21% offer a Freemium Model .
| PRODUCT NAME | SW SCORE | AGGREGATED RATINGS |
|---|---|---|
MyAlice
|
86 | 0 |
Raiseaticket
|
86 | 4.5 |
Forethought AI
|
86 | 0 |
Desku
|
86 | 0 |
lemtalk
|
86 | 4.2 |
ServiceNow Customer Service Management
|
86 | 4 |
Trakdesk
|
86 | 4.7 |
AlphaCX
|
86 | 0 |
Enchant
|
85 | 4.4 |
ThriveDesk
|
85 | 0 |
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Helpdesk can be defined as a function or resource set up to provide customers/end users with necessary information and satisfy their queries. A help desk software helps companies resolve customer grievances with greater efficiency and automate the entire workflow. The purpose of using it is to keep customers happy with prompt answers and automate customer services.
Certain aspects need to be focused on investing in any help desk software, to ensure you get a software solution that satisfy your customer care business needs. Refer to the points below
Typical Features
Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future
Enables integrating the software with social media for better reach and coverage
Helps in receiving queries and offering help through multiple channels
Helps in storing, creating and sending canned or pre-written responses to main the discussion flow
Helps in storing the documents electronically and in a systematic way
Facilitates brand marketing as per the brand-owner's requirement and preference
Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved
Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback
Helps to tackle and to manage familiar issues or routine challenges
Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.
Helps to manage, automating and organizing important aspects concerning a service-level agreement
Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company
Helps automatically routing queries and data to the right agent
Helps to route critical tickets to the boss or in-house experts and alerting against them when such come
Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions
Allows you to instantly communicate with your customers and/or exchange chat messages online
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