Help Scout Pricing, Reviews and Features (February 2024)

About Help Scout

Help Scout is an all in one customer service platform that helps small businesses, growing startups and non-profit organisations to manage customer relationships. The platform provides a shared space to all customers where they can receive information through emails. Businesses can post helpful articles on their website so that customers can resolve problems on their own. Integrated live chat sessions with customers help businesses collect feedback and make further strategies accordingly. Help Scout also maintains reports about relevant business operations. Users can filter, export and access the information within a couple of clicks. The platform allows users to integrate 50+ tools from their everyday use into the workflow, making it more efficient and familiar. To ensure appropriate protection, Help Scout uses advanced security features like SSO, SAML authentication, IP address restriction and HIPAA compliance. Help Scout aims to empower businesses with tools that can help people in the most humane way possible.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $20.00.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More

97%
Reviews

87%
Momentum

66%
Popularity

95%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep), Business Hours, Online

Help Scout Awards

# 4 Fastest Growing Software Help Desk Software
Q2 2023

# 3 Most Popular Software Help Desk Software
Q2 2023

# 8 Highly Rated Help Desk Software
Q1 2022

# 2 Fastest Growing Help Desk Software
Q1 2022

# 3 Most Popular Help Desk Software
Q1 2022

# 3 Highly Rated Help Desk Software
Q1 2021

# 11 Fastest Growing Help Desk Software
Q1 2021

# 3 Most Popular Help Desk Software
Q1 2021

Help Scout Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More

97%

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

Helps in storing, creating and sending canned or pre-written responses to main the discussion flow

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

Facilitates brand marketing as per the brand-owner's requirement and preference

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

Helps automatically routing queries and data to the right agent

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Help Scout Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

MONTHLY YEARLY

Standard $20.00 $25.00 per user / month

Intuitive, world-class support tools for growing teams

Features

2 Mailboxes (Additional Mailboxes are $10 each per month)
1 Docs site (Additional Docs sites are $20 each per month)
Add up to 25 users (Add up to 25 users on Standard at $20/month each, billed Yearly)
Live chat
In-app messaging
Beacon help widget
Custom reports
Automated workflows
Customer properties
API and 50+ integrations

Plus $40.00 $50.00 per user / month

Advanced collaboration and organization for rapid growth

Features

Includes features of Standard plan, plus
5 Mailboxes (Additional Mailboxes are $10 each per month)
2 Docs sites (Additional Docs sites are $20 each per month)
No maximum user count (Add as many users as you need on Plus at $40/month each, billed Yearly)
25 free light users
Custom fields
Teams
Advanced permissions
Unlimited reporting history
Advanced API access
Salesforce, Jira, HubSpot apps
25 extra light users (Add-on) (Add an extra 25 light users for $125 per month)
HIPAA compliance (Add-on)
Enterprise security (Add-on) (SAML authentication and IP restrictions)

Pro $65.00 $65.00 per user / month

billed Yearly

Security, scale, and hands-on service for large teams

Features

Includes features of Plus plan, plus
25 Mailboxes (Additional Mailboxes are $10 each per month)
10 Docs sites (Additional Docs sites are $20 each per month)
Starts with 10 users (Start with 10 or more users on Pro at $65/month each, billed Yearly)
50 free light users
Tiered discounts
Enterprise security (SAML authentication and IP restrictions)
HIPAA compliance
API rate limit increase (800 API calls per minute)
Concierge onboarding service
Dedicated account manager
Account optimization reviews
Quarterly team trainings
Additional light users (Add-on)

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 10/02/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Help Scout Pricing.