HelpDesk Pricing, Reviews and Features (February 2024)

About HelpDesk

HelpDesk is a ticketing tool that functions as a help desk software that aids the customer management efforts of organizations. The tool seamlessly blends together all email communication by converting every email into tickets and organizing them. Users can also collaborate with team members, assign the generated tickets to the right stakeholders, and deploy features like tags and private notes to manage the tickets. They can also browse old messages to find any required details. HelpDesk also uses established security practices to encrypt, process and store every piece of conversation. Users can sign up for free for a trial period and the basic plan consists of features such as unlimited users, email channels with a shared inbox, all the collaboration tools, canned responses, high security, as well as chat and email support. Other features include categories, filters, smart search, ticket details, attachments, statuses, spam filters, and more.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $29.00. Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More

99%
Reviews

75%
Momentum

64%
Popularity

80%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep), Online

HelpDesk Awards

# 7 Fastest Growing Software Help Desk Software
Q2 2023

# 17 Most Popular Software Help Desk Software
Q2 2023

# 4 Fastest Growing Help Desk Software
Q1 2022

# 15 Most Popular Help Desk Software
Q1 2022

# 3 Fastest Growing Help Desk Software
Q1 2021

# 19 Most Popular Help Desk Software
Q1 2021

HelpDesk Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More

99%

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

Helps in storing, creating and sending canned or pre-written responses to main the discussion flow

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

Facilitates brand marketing as per the brand-owner's requirement and preference

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

Helps automatically routing queries and data to the right agent

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

HelpDesk Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

MONTHLY YEARLY

Team $29.00 $34.00 per user / month

To keep customer service in check

Features

Multiple mailboxes
Reply address assigned to Team
Multiple email templates
Automated assignment
Collision detection
Screen recording
Automated workflows: Unlimited
Private notes
Email delivery tracking
Agent signatures
Canned responses
Agent rating
Customer details
Custom fields
Tagging
File sharing
Contact form: Unlimited
Mentioning
Followers
Priorities
Ticket merging
Customization
- Custom domains
- Customizable views
- Customizable rating message
- Customizable automatic reply
- Customizable email templates
Workflow management
- Agent roles
- Teams
Ticketing system stats and reports
- Last 7 days
- New tickets
- New tickets heatmap in last 7 days
- Tickets sources
- Ticket satisfaction
- First response time
- Solved and closed
- Reports export
Security
- 256-bit SSL secure connection
- Build-in antispam protection
- Log in with Google
Self-serve Help Center
24/7 Chat support
24/7 Email support
24/7 Phone support
Email history
Record storage
Integrations
- API
- LiveChat
- Zapier

Enterprise Custom

Features

Includes features of Team plan, plus
Security
- Audit log
- Security assistance
Product training
Software engineer support
Legal assistance
Yearly PO & invoicing
Key Account Manager

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 13/02/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about HelpDesk Pricing.