How Customer Service Leaders Can Thrive Alongside Artificial Intelligence

Table of contents

Introduction:
How The Role Of The Customer Service Leader
Has Evolved
Part 1:
What Automation Is Taking Over
Intelligent Triage
Ticket Deflection
Suggested Agent Responses
Real-Time Insights

Part 2:
New Strategy to Excel as a Team Leader
Reviewing Analytics and Making Data-Driven Improvements
Effective Team Management and New Hire Onboarding
Improving Knowledge Base To Encourage Ticket Deflection
Managing Backlog and Reassigning Based on Ticket Load

Part 3:
Tools for the AI Era of Customer Service
Information Collection Chatbots
Ticket Deflection Through Chatbots
AI-Powered Intelligent Triage

Conclusion:
Restructuring is Inevitable, but also an
Exciting Opportunity
Consumers are Ready for a New Era of Automation
Support Team Leaders & AI: The Beginning of A
Beautiful Friendship