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The key to increasing sales with live chat is engaging your website visitors with impeccable timing, targeted questions and a human touch that turns passive lookers into valued prospects and customers. This guide is intended to help sales teams of all sizes learn how to harness the power of live chat to drive revenue.
Table of contents
Why Engage?
Is Live Chat Right for Your Business?
Getting to Know the Features
Playbook for Success
• Set Expectations
• Response Time is Key
• Separate Your Departments
• Proactive Chat aka “The Secret Sauce”
• CRM Integration
• Analytics
About SnapEngage