IT Managers’ Guide to Cloud-Based Contact Center Infrastructure

by DMG Consulting LLC and Sponsored by Serenova

In this white paper, DMG Consulting reveals how the move changes IT’s role to a more strategic one, with a focus on design, deployment, security, integrations and system administration - and less on taking care of the day-to-day issues around hardware and software. IT management becomes the technical experts who consult with the business to utilize technology to the fullest extent and benefit of the enterprise.

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What's Inside

Table of contents

Introduction

Similarities and Differences between On-Premise and Cloud Contact Center Implementations

The Importance of Security

The Managed Service Option

Internal Resources Required for Cloud Contact Center Infrastructure Implementations

Benefits of Cloud Contact Center Infrastructure Solutions for IT

Final Thoughts

About the Sponsor, Serenova

About DMG Consulting LLC

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