Kustomer Pricing, Reviews and Features (February 2024)

About Kustomer

Kustomer is an efficient CRM solution that helps enterprises deliver robust support services to their clients. Powered by AI and process automation, the software goes beyond ordinary ticketing systems, standardising repetitive tasks such as contextualising conversations or sending a basic response. Thus enabling the support team to focus their energy on other relevant tasks. The intelligent system identifies subject matter within every inbound conversation and gets individual customers routed to the right resource. It also allows supervisors to track and intervene during live conversations, if needed. With the flexible software, enterprises can allow their customers to reach out from anywhere, at any time, using the channel of their convenience. Further, with Kustomer organizations get access to AI powered productivity tools, which ensures greater levels of collaboration, segmentation and content management. The software provides comprehensive data security through AWS in certified data centres. It applies security checks, third-party monitoring, to endure data security right at the code level as well as through the entire software development process.

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Pricing

Free Trial Available
Starts at $29.00.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More

100%
Reviews

78%
Momentum

66%
Popularity

88%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Business Hours, Online

Kustomer Awards

# 17 Fastest Growing Help Desk Software
Q1 2022

# 9 Fastest Growing Help Desk Software
Q4 2020

Kustomer Features

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Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More

100%

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

Helps in storing, creating and sending canned or pre-written responses to main the discussion flow

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

Facilitates brand marketing as per the brand-owner's requirement and preference

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

Helps automatically routing queries and data to the right agent

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

CRM Features

List Management

Enables management of multiple lists and communications with them

Customer Support

Ensures after-sales interactions with your customers and solve queries related to your products and services

Marketing Automation

Develop customer relationships, automate marketing programs and measure your marketing ROI

Project Management

Helps in managing the projects necessary for streamlining and enhancing the customer relationship management tasks.

Product Catalog

Lets your sales representatives, as well as customers, view details and prices of each product.

Call Logging

Call Logging helps to register call details such as call duration, date and time of calls, notes, etc.

Contact Management

Organizing customer data in a centralized location and handling contact details, demographics, transactions, etc.

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Advanced Automation

Allows for building smart automation for repetitive tasks, enhancing efficiency and consistency.

Real-time Data Sync

Allows to synchronize with other systems for up-to-date information across platforms

Omnichannel Customer Engagement

Unified management of customer interactions across multiple channels, including web, mobile, and social media.

Predictive Analytics

Advanced analytics for predicting customer behavior and sales opportunities

Dedicated Phone Line Integration

Incorporating dedicated phone lines for customer support and sales, enabling direct communication and call tracking

IoT Integration

Leveraging Internet of Things devices for enhanced data collection and analysis

Customer Segmentation

Helps to segment contacts and customers into groups based on various criteria such as demographics, behavior, purchase history, hottest leads

Opportunity Management

Opportunity or Pipeline Management allows tracking and managing sales opportunities, including stages of the deal, probability of closing, and associated activities throughout their lifecycle.

Sales Force Automation

Streamlined management of the sales cycle from lead to close

Customization

Helps to customize the system for use in industry-specific use cases

Territory Management

Helps to assign, manage sales territories and conveniently track their progress

Reporting (Analytics)

Provides insightful reports and important business metrics to track and measure the outcomes and progress.

Order Management

Helps tracking, monitoring, supervising, and meeting deadlines concerning ordered goods in an automated and systematic way

Collaboration Tools

Interactive tools meant to make the application highly collaborative and encourage teamwork

Lead Management

A systemized and organized way of managing all your leads and their conversation.

Quotes (Proposals)

Create effective sales proposals by generating multiple quotes per opportunity

Referral Tracking

Track and manage your referred customers.

Lead Scoring

Lets you manage your prospective leads by scoring them on the basis of their response.

Document Management

Ability to store and manage various information and documents in electronic format.

Kustomer Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

Professional $29.00 $29.00 per user / month

Unlock the power of Kustomer. Get started with all the core omnichannel functionality for small teams up to 10 users.

Features

Email, Chat, SMS, Social, WhatsApp, Self-Service
Voice Provider Integrations
60+ App Integrations
Custom Objects and Attributes
Internal Knowledge Base
Standard Reporting
One-Time Exports
Message Redaction
Google Authentication

Business $49.00 $49.00 per user / month

Add collaboration users, CSAT, business hours, and custom permissions. With more users, brands, and languages.

Features

Includes features of Professional plan, plus
Collaboration Users and Teams
Business Hours
Multiple Brands and Languages
Business Rules and Custom Integrations
Internal and Public Knowledge Bases
Tracking Events
External REST API Calls
Standard and Custom Reporting
CSAT Measurement and Reporting
Scheduled Exports
Multilingual Snippets, Chat, and KB

Enterprise $89.00 $89.00 per user / month

Maximize efficiency with SLAs, proactive chat, advanced skill routing, and custom conversation statuses.

Features

Includes features of Business plan, plus
Custom Skill Routing and Proficiency
Service-Level Agreements
Proactive Chat
Knowledge Base Customer Portal
Extended API Rate Limit
Custom Permission Sets
Multiple Business Hours
Conditional Fields
More Brands and Languages

Ultimate $139.00 $139.00 per user / month

Everything Kustomer has to offer, including advanced team management analytics & routing, real-time insights, and sandbox access.

Features

Includes features of Enterprise plan, plus
Real-time Dashboards
Unlimited Collaboration Users
Enhanced Routing
Live Agent Auditing
Extended API Rate Limit
Set Allowed IP Ranges
SAML Single Sign-On
Sandbox Access

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 07/02/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Kustomer Pricing.