What is Live Chat?

Live chat is a medium that allows the employees to interact with website visitors or with each other in real-time. It can be either text, voice, or video-based chat that team members can use to get in touch with each other to discuss or resolve any ongoing issues.

Software with Live Chat

PRODUCT NAME	SW SCORE (OUT OF 100)	AGGREGATED RATINGS (OUT OF 5)
TeamViewer	98	4.5
Crowdcast	98	4.3
Doxy.me	98	4
GoToWebinar	98	4.1
Zoom	98	4.1
Freshdesk	98	4
TalkDesk	98	4.4
LiveAgent	97	4.6
AutoLeap	97	NA
SysAid	97	4.4

Related Features

Auto Call Recording

Auto call recording and advanced telephony capabilities allow you to get rid of partial recollection of telephone calls, improve sales performance, and always stay on top of your customer and prospect relationships.

Call Monitoring

A call center feature that lets managers listen in on agents' calls in order to improve agent performance. Also called "agent monitoring" and "call logging," it can be done in real time with or without the agent's knowledge, or calls can be recorded for later retrieval.

Concurrency Support

Many software offer concurrency support, allowing several users to operate on the same record simultaneously. Similarly, concurrency control is the mechanism through which the outcome of the update\delete operation of a record is defined, when you have multiple users working on the same record at the same time.

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