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About LiveChat

LiveChat is one of the most widely used live chat software catering its services to over 23,000 businesses across 150 countries. It has a number of chat tools that help your service agents to solve the queries of your customers within minutes. The message sneak-peek tool allows your agent to view what the client is typing or trying to type which helps him prepare his response as well as get an idea about the customer. You can also prepare canned responses so that your agent does not have to type the same answer over and over again. LiveChat can also be integrated with a number of third party apps like Facebook, Google Analytics, Mailchimp and a lot more.

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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More
    96%
  • Reviews
    96%
  • Momentum
    75%
  • Popularity
    94%

Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (Android, iOS)
  • Desktop App (Windows, Mac)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • Available

Modes of Support

  • 24/7 (Live rep), Online

LiveChat Awards

Most Worthy Software
# 1 Most Worthy Software Live Chat Software
Q3 2021
Highly Rated
# 6 Highly Rated Live Chat Software
Q3 2021
Fastest Growing Software
# 1 Fastest Growing Software Live Chat Software
Q3 2021
Most Popular Software
# 3 Most Popular Software Live Chat Software
Q3 2021
Most Worthy
# 1 Most Worthy Live Chat Software
Q3 2019
Highly Rated
# 1 Highly Rated Live Chat Software
Q3 2019
Fastest Growing
# 1 Fastest Growing Live Chat Software
Q3 2019
Most Popular
# 1 Most Popular Live Chat Software
Q3 2019
Most Searched
# 1 Most Searched Live Chat Software
Q3 2019

LiveChat Features

Live Chat Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More
    96%

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Persistent Chat

Creating a subject-based group conversation that persists over time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Call Me Option

Allows your visitors to speak to your agents directly over the phone

LiveChat Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

MONTHLY YEARLY

Starter $16.00 $19.00 per user / month

Small office / Home office

Features

  • 60-day chat history
  • Basic widget customization
  • Ticketing system
  • Data security

Team $33.00 $39.00 per user / month

Full-time support team

Features

  • Unlimited chat history
  • Full widget customization
  • Ticketing system
  • Data security
  • Basic reporting
  • Agent groups
  • Multiple brandings

Business $50.00 $59.00 per user / month

Customer service department

Features

  • Unlimited chat history
  • Full widget customization
  • Ticketing system
  • Data security
  • Advanced reporting
  • Agent groups
  • Multiple brandings
  • Staffing prediction
  • Work scheduler

Enterprise Custom

Fortune 500 companies

Features

  • Unlimited chat history
  • Full widget customization
  • Ticketing system
  • Data security
  • Advanced reporting
  • Agent groups
  • Multiple brandings
  • Staffing prediction
  • Work scheduler
  • Dedicated acc. manager
  • Product training
  • Software engineer support​
  • Security assistance
  • HIPAA Compliance
  • Single Sign-On (SSO)

Screenshots of Vendor Pricing Page

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Disclaimer: The pricing details were last updated on 12/08/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about LiveChat Pricing.

LiveChat Alternatives

View All LiveChat Alternatives

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Zendesk Chat
Zendesk Chat live chat software that improves customer engagement read more

4.3 399 user ratings

Visit Website LiveChat Vs Zendesk Chat

83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Smartchat
Smartchat A AI-powered Live Chat Software Solution read more

Visit Website LiveChat Vs Smartchat

91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Tidio Chat
Tidio Chat An all-in-one live chat software read more

Visit Website LiveChat Vs Tidio Chat

92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

ClickDesk
ClickDesk Integrated live chat and help desk software solution read more

4 71 user ratings

Visit Website LiveChat Vs ClickDesk

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

LiveEngage
LiveEngage Impress your website visitors with LiveEngage read more

3.5 236 user ratings

Visit Website LiveChat Vs LiveEngage

83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

ChatFlow247
ChatFlow247 Generate Leads with Live Chat Software read more

4.4 1 user ratings

Visit Website LiveChat Vs ChatFlow247

77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

LinkedChat
LinkedChat The most effective way to help your customers read more

4.3 47 user ratings

Visit Website LiveChat Vs LinkedChat

93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Freshchat
Freshchat Modern messaging software with live chat facility read more

4.4 282 user ratings

Visit Website LiveChat Vs Freshchat

97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

LiveAgent
LiveAgent All in one platform for customer query read more

4.6 1,422 user ratings

Visit Website LiveChat Vs LiveAgent
ChatAndBot
ChatAndBot Engage Customers with Live Chat and Bot Service read more

Visit Website

LiveChat Reviews

User Rating

4.4/5 (Based on 861 Ratings)

Ratings Distribution

  • Excellent

    67.8%
  • Very Good

    24.6%
  • Average

    6.3%
  • Poor

    0.7%
  • Terrible

    0.6%

Do You Use LiveChat?

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LiveChat User Reviews

Videos on LiveChat

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LiveChat Screenshots

All customers

All customers

 Settings

Settings

 Login

Login

 Qued chats

Qued chats

 chat widget

chat widget

 Agents

Agents

 Install Live chat

Install Live chat

LiveChat FAQs

What is LiveChat used for?

LiveChat is Live Chat Software. LiveChat offers the following functionalities:

  • Visitor Targeting
  • Transfers
  • Shortcut Messages
  • Persistent Chat
  • Offline Form
  • Knowledge Database
  • Co-Browsing
  • Agent Scheduling

Learn more about LiveChat features.

What are the top alternatives for LiveChat?

Here`s a list of the best alternatives for LiveChat:

Does LiveChat provide API?

Yes, LiveChat provides API.

LiveChat Contact

Vendor Details

Boston, Massachusetts

Contact Details

Not available

https://www.livechatinc.com/

Social Media Handles

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Disclaimer

This research is curated from diverse authoritative sources; feel free to share your feedback at feedback@saasworthy.com

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