Home/Glossary/Help Desk Software/Macros (Templated Responses)Updated on: February 9, 2024

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What is Macros (Templated Responses)?

You can use macros to avoid performing repetitive actions. For example, macros enable you to create templates with attachments so that you don't have to remember to include a specific file every time you write a specific type of message. You should add information to the message body and fill in the Bcc, Cc, and Subject email fields.

Software with Macros (Templated Responses)

PRODUCT NAME SW SCORE (OUT OF 100) AGGREGATED RATINGS (OUT OF 5)
Freshdesk 98 4
LiveAgent 97 4.6
SysAid 97 4.4
Zoho Desk 97 4.4
Help Scout 97 4.3
osTicket 96 4.3
Jitbit Helpdesk 96 4.4
TeamSupport 96 4.4
Gorgias 96 4.3
Kayako 95 3.7

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