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About mySQM Customer Service QA

mySQM customer service QA software is built for call center agents to provide them with real-time feedback, quality assurance, coaching, and recognition to deliver great CX. mySQM customer service QA software empowers, recognizes, and engages agents by providing them real-time feedback, quality assurance, coaching, and recognition to deliver great CX. In addition, real-time, actionable reports (e.g., great CX delivery, service recovery opportunities) are pushed out to agents and managers.

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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More
    97%
  • Reviews
    60%
  • Momentum
    63%
  • Popularity
    85%

Platforms Supported

  • Browser Based (Cloud)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • NA

Modes of Support

  • Online

mySQM Customer Service QA Features

Call Center Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More
    97%

Outbound Call Center

Allows your agent to make outgoing calls

Inbound Call Center

Allows you to receive an incoming call from customers

Concurrency Support

Allows you to manage multiple calls concurrently

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Progressive Dialer

Auto dials and connects agents to calls answered by live persons

Queue Management (Calls)

Allows you to control call queues and distributes call equally

IVR Support

Interactive voice recognition routes the caller to the right agent

Auto Call Recording

Automatically records all the ongoing calls.

Call Monitoring

Allows you listen to all inbound and outbound calls.

Predictive Dialer

Automatically dials to list of phone numbers

mySQM Customer Service QA Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

mySQM Customer Service QA Custom

Features

  • Data Capture
  • Data Analytics
  • Data Visualization
  • Highly Customizable
  • Real-Time Notifications
  • Recorded Customer Feedback
  • Employee Recognition
  • CX Essentials Coaching
  • Agent Benchmarking & Ranking
  • Knowledge Builder
  • CX Soft Skills e-Learning
  • Customer Quality Assurance

Disclaimer: The pricing details were last updated on 20/06/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about mySQM Customer Service QA Pricing.

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mySQM Customer Service QA Reviews

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mySQM Customer Service QA FAQs

What is mySQM Customer Service QA used for?

mySQM Customer Service QA is Call Center Software. mySQM Customer Service QA offers the following functionalities:

  • Outbound Call Center
  • Inbound Call Center
  • Concurrency Support
  • Live Chat
  • Progressive Dialer
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring

Learn more about mySQM Customer Service QA features.

What are the top alternatives for mySQM Customer Service QA?

Here`s a list of the best alternatives for mySQM Customer Service QA:

Does mySQM Customer Service QA provide API?

No, mySQM Customer Service QA does not provide API.

mySQM Customer Service QA Contact

Vendor Details

Coeur d'Alene, Idaho

Contact Details

+1 888-972-0844

https://www.sqmgroup.com/

Social Media Handles

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