PagerDuty Pricing, Reviews and Features (February 2024)

About PagerDuty

PagerDuty helps users build real-time engineering culture, so they are even more responsive to customers' needs, thus ensuring productivity. It is the central nervous system for users' digital ecosystem. The platform sits at the heart of users' technology ecosystem and analyzes digital signals from virtually any software-enabled system. PagerDuty helps users intelligently pinpoint issues like outages and capitalize on opportunities. The platform provides on-call management to users alerting their teams, so they are ready and empowered to take fast action. It helps users automate work across teams, execute detailed playbooks, and accelerate resolutions. PagerDuty enables users to apply machine learning for full incident context, recommendations, and real-time triaging. It ensures that users understand the systemic impact of issues on their customers and teams. PagerDuty can be easily integrated with external applications like Slack, AWS, Atlassian, Zendesk, ServiceNow, and many more. It brings a collaboration of human data and machine data to deliver insights, thus helping users improvise their performance continuously.

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Pricing

Free Trial Available
Starts at $10.00. Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More

85%
Reviews

100%
Momentum

68%
Popularity

99%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Business Hours, Online

PagerDuty Features

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Show Missing Features

Incident Management Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More

85%

Auto-Assign (Incidents)

Escalates the incidents to relevant teams based on past events or response time

Real-time Dashboard

Provides easy visualization of the latest data

Incident Prioritization

Sets priority levels by considering the severity and impact of incidents

Enriched Notifications

Stakeholders receive rich and relevant notifications gathered from multiple channels.

Incident Reporting

Helps in recording details of any unusual event that might occur at a project or job

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Safety Management

Precautionary measure to ensure the risks are estimated and mitigated

Root-cause Diagnosis

Conducts a Root-cause analysis to counter the gaps

Disaster Recovery

Helps to resume the IT infrastructure quickly after a disruption

CAPA

Corrective and Preventive Action (CAPA) helps to identify causes, solve problems and prevent not to happen.

Audit Trail

A record of changes made in chronological order of a user or activity

Task Management

Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.

PagerDuty Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

MONTHLY YEARLY

Starter $10.00 $10.00 per user / month

$10 per user per month up to 6 users

$15 per user per month after that

Features

Unlimited domestic phone / SMS notifications
Unlimited API calls
No maintenance windows ever

Team $29.00 $35.00 per user / month

Features

Includes Starter Plan features, plus
Unlimited global phone / SMS notifications
350+ out of the box integrations
Response orchestration
Status dashboard

Business $39.00 $47.00 per user / month

Features

Includes Team Plan features, plus
SSO and advanced permissions
Advanced ITSM Integrations
Unlimited data access
Telephone support

Digital Operations Custom

Features

Includes Business Plan features, plus
Suite of add-on products
Fully automated technical and business incident response
Machine learning-based event management
Advanced analytics with recommendations
Visibility console

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 17/02/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about PagerDuty Pricing.