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About Phonon

Phonon is an automation-oriented communication software that eases communication across various platforms. Users can access their social media accounts along with texting and emailing through one single platform of this software. It is backed by artificial intelligence and machine learning, thereby offering modern and innovative outbound and inbound solutions. The software offers customisable solutions by consultation and since it is equipped with PCI DSS 2.0 protocol, it is completely secure and easily integrates with Google Cloud, IBM Watson and other AI platforms. It offers customer-oriented IVR solutions to meet the requirements along with an automated contact centre that offers easy connectivity and reach to the desired audience through various social media platforms. Visual IVR feature allows users to generate leads and accordingly strategize as per the needs and an easy API integration helps to boost connectivity and skill-based routing helps in enhanced agent productivity. Real-time dashboards help in providing necessary reports and analytics with deep insights coverage.

Screenshots & Videos

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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More
    100%
  • Reviews
    60%
  • Momentum
    62%
  • Popularity
    83%

Platforms Supported

  • Browser Based (Cloud)
  • Desktop App (Mac)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • Available

Modes of Support

  • 24/7 (Live rep), Business Hours, Online

Phonon Features

Call Center Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More
    100%

Outbound Call Center

Allows your agent to make outgoing calls

Inbound Call Center

Allows you to receive an incoming call from customers

Concurrency Support

Allows you to manage multiple calls concurrently

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Progressive Dialer

Auto dials and connects agents to calls answered by live persons

Predictive Dialer

Automatically dials to list of phone numbers

Queue Management (Calls)

Allows you to control call queues and distributes call equally

IVR Support

Interactive voice recognition routes the caller to the right agent

Auto Call Recording

Automatically records all the ongoing calls.

Call Monitoring

Allows you listen to all inbound and outbound calls.

Phonon Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Disclaimer: The pricing details were last updated on 27/11/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Phonon Pricing.

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Phonon Reviews

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Phonon FAQs

What is Phonon used for?

Phonon is Call Center Software. Phonon offers the following functionalities:

  • Outbound Call Center
  • Inbound Call Center
  • Concurrency Support
  • Live Chat
  • Progressive Dialer
  • Predictive Dialer
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring

Learn more about Phonon features.

What are the top alternatives for Phonon?

Here`s a list of the best alternatives for Phonon:

Does Phonon provide API?

Yes, Phonon provides API.

Phonon Contact

Vendor Details

Vadodara, India

Contact Details

(91) 265 712 3123

https://www.phonon.io/

Social Media Handles

Customers

Yatra
Yes Bank
Go air
Sodexo
Hexaware

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