LiveAgent Pricing: Cost and Pricing plans

LiveAgent Pricing

Free Trial

Available

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Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription )

Pricing Plans

Free Free

Forever free account with some limitations

Features

7 days ticket history
1 chat button
1 phone number
1 email address
Basic reports
Customer portal + forum
Customer Service

Ticket $15.00 $15.00 per user / month

A must-have organization tool for email ticketing

Features

Unlimited ticket history
Unlimited email addresses
Advanced reporting
Customer portal + forum
API + integrations
Rules and Time rules
Customer Service
White Glove Setup

Ticket+Chat $29.00 $29.00 per user / month

A robust multi-channel live chat and ticketing solution

Features

Includes features of Ticket plan, plus
Unlimited chat buttons
Feedback management
Real time visitors monitor
Proactive chat invitations
Chat satisfaction surveys
Social networks*
Time tracking*
Audit log*

Note :

* Service is charged according to the price list.

All-inclusive $49.00 $49.00 per user / month

A powerful omnichannel helpdesk with 180+ features

Features

Includes features of Ticket+Chat plan, plus
Call center support
Video call
IVR
Call routing and transfers
Hardware IP phone
Unlimited call recordings
All starred services from previous packages are free in this package

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 09/02/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Pricing Insights for Help Desk Software

The Average Cost of a basic Help Desk Software plan is $20 per month.
LiveAgent pricing starts at $15/month, which is 25% lower than similar services.
66% of Help Desk Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 21% offer a Freemium Model Allows users to access basic features at no cost..

LiveAgent FAQs

How much does LiveAgent cost?

The pricing for LiveAgent starts at $15.00 per user per month. LiveAgent has 3 different plans:

Ticket at $15.00 per user per month.
Ticket+Chat at $29.00 per user per month.
All-inclusive at $49.00 per user per month.

LiveAgent also offers a Free Plan with limited features.

Learn more about LiveAgent pricing.

Does LiveAgent offer a free plan?

Yes, LiveAgent offers a free plan.

Learn more about LiveAgent pricing.

Compare LiveAgent Pricing Against Competitors

Product Name	Starting Price ($)	Billed	Unit	Free Trial	Learn More
LiveAgent	15	per month	per user		LiveAgent Pricing
Zoho Desk	14	per month	per user	+	Zoho Desk Pricing
HelpDesk	29	per month	per user	+	HelpDesk Pricing
Freshdesk	15	per month	per user	+	Freshdesk Pricing
Zendesk Chat	19	per month	per user	+	Zendesk Chat Pricing
ClickDesk	12.99	per month	per user	-	ClickDesk Pricing
LabiDesk	79	per month	-	+	LabiDesk Pricing
LiveChat	16	per month	per user	+	LiveChat Pricing
Desky	4.5	per month	-	-	Desky Pricing
LiveHelpNow	9	per month	-	+	LiveHelpNow Pricing

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LiveAgent Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More

100%

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

Helps in storing, creating and sending canned or pre-written responses to main the discussion flow

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

Facilitates brand marketing as per the brand-owner's requirement and preference

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

Helps automatically routing queries and data to the right agent

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Live Chat Features

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Persistent Chat

Creating a subject-based group conversation that persists over time