SysAid Pricing: Cost and Pricing plans

SysAid Pricing

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Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Help Desk Custom

Everything growing teams need to succeed with IT

Simple-to-use
Resolve issues quickly
Boost productivity

Features

Asset Management
Ticket Automation
Self-Service
Automated Reporting
Cloud or On-Premises Deployments

ITSM Custom

More power and control for mid-size teams and mature IT departments

Easy-to-use
Fast implementation
More automation, less repetition
Enhanced experience for end users & agents

Features

Includes features of Help Desk plan, plus
ITIL Package
Workflow Automation
Third-Party Integrations
Advanced Customized Fields

ITSM AI Custom

ITSM with advanced conversational AI capabilities for employee-centric organizations

Outstanding employee experience
An easier life for Admins
Faster resolution of tickets
Quick time to value

Features

Includes features of ITSM plan, plus
AI Service Desk

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 09/02/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Pricing Insights for Help Desk Software

The Average Cost of a basic Help Desk Software plan is $20 per month.
66% of Help Desk Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 21% offer a Freemium Model Allows users to access basic features at no cost..

SysAid FAQs

How much does SysAid cost?

SysAid provides a custom pricing for their software.

Learn more about SysAid pricing.

Does SysAid offer a free plan?

No, SysAid does not offer a free plan.

Learn more about SysAid pricing.

Compare SysAid Pricing Against Competitors

Product Name	Starting Price ($)	Billed	Unit	Free Trial	Learn More
SysAid	-	-	-		SysAid Pricing
Jira Service Desk	10	-	-	+	Jira Service Desk Pricing
HelpDesk	29	per month	per user	+	HelpDesk Pricing
Spiceworks Help Desk	-	-	-	-	Spiceworks Help Desk Pricing
ManageEngine ServiceDesk Plus	-	-	-	+	ManageEngine ServiceDesk Plus Pricing
HESK	24.91	per month	-	+	HESK Pricing
TOPdesk	-	-	-	+	TOPdesk Pricing
Sitehelpdesk	-	-	-	-	Sitehelpdesk Pricing
ReadyDesk	9	per month	-	-	ReadyDesk Pricing
Freshdesk	15	per month	per user	+	Freshdesk Pricing

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SysAid Features

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Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More

100%

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

Helps in storing, creating and sending canned or pre-written responses to main the discussion flow

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

Facilitates brand marketing as per the brand-owner's requirement and preference

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

Helps automatically routing queries and data to the right agent

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online