Help Scout Pricing: Cost and Pricing plans

Help Scout Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

MONTHLY YEARLY

Standard $20.00 $25.00 per user / month

Intuitive, world-class support tools for growing teams

Features

2 Mailboxes (Additional Mailboxes are $10 each per month)
1 Docs site (Additional Docs sites are $20 each per month)
Add up to 25 users (Add up to 25 users on Standard at $20/month each, billed Yearly)
Live chat
In-app messaging
Beacon help widget
Custom reports
Automated workflows
Customer properties
API and 50+ integrations

Plus $40.00 $50.00 per user / month

Advanced collaboration and organization for rapid growth

Features

Includes features of Standard plan, plus
5 Mailboxes (Additional Mailboxes are $10 each per month)
2 Docs sites (Additional Docs sites are $20 each per month)
No maximum user count (Add as many users as you need on Plus at $40/month each, billed Yearly)
25 free light users
Custom fields
Teams
Advanced permissions
Unlimited reporting history
Advanced API access
Salesforce, Jira, HubSpot apps
25 extra light users (Add-on) (Add an extra 25 light users for $125 per month)
HIPAA compliance (Add-on)
Enterprise security (Add-on) (SAML authentication and IP restrictions)

Pro $65.00 $65.00 per user / month

billed Yearly

Security, scale, and hands-on service for large teams

Features

Includes features of Plus plan, plus
25 Mailboxes (Additional Mailboxes are $10 each per month)
10 Docs sites (Additional Docs sites are $20 each per month)
Starts with 10 users (Start with 10 or more users on Pro at $65/month each, billed Yearly)
50 free light users
Tiered discounts
Enterprise security (SAML authentication and IP restrictions)
HIPAA compliance
API rate limit increase (800 API calls per minute)
Concierge onboarding service
Dedicated account manager
Account optimization reviews
Quarterly team trainings
Additional light users (Add-on)

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 10/02/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Pricing Insights for Help Desk Software

The Average Cost of a basic Help Desk Software plan is $20 per month.
66% of Help Desk Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 21% offer a Freemium Model Allows users to access basic features at no cost..

Help Scout FAQs

How much does Help Scout cost?

The pricing for Help Scout starts at $20.00 per user per month. Help Scout has 3 different plans:

Standard at $20.00 per user per month.
Plus at $40.00 per user per month.
Pro at $65.00 per user per month.

Learn more about Help Scout pricing.

Does Help Scout offer a free plan?

No, Help Scout does not offer a free plan.

Learn more about Help Scout pricing.

Compare Help Scout Pricing Against Competitors

Product Name	Starting Price ($)	Billed	Unit	Free Trial	Learn More
Help Scout	20	per month	per user		Help Scout Pricing
HelpDesk	29	per month	per user	+	HelpDesk Pricing
Freshdesk	15	per month	per user	+	Freshdesk Pricing
ReadyDesk	9	per month	-	-	ReadyDesk Pricing
HESK	24.91	per month	-	+	HESK Pricing
LabiDesk	79	per month	-	+	LabiDesk Pricing
Desky	4.5	per month	-	-	Desky Pricing
Zendesk Support	49	per month	per user	+	Zendesk Support Pricing
eStreamDesk	29	per month	-	+	eStreamDesk Pricing
Trakdesk	9.99	per month	per user	+	Trakdesk Pricing

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Help Scout Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More

97%

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

Helps in storing, creating and sending canned or pre-written responses to main the discussion flow

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

Facilitates brand marketing as per the brand-owner's requirement and preference

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

Helps automatically routing queries and data to the right agent

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company