osTicket Pricing: Cost and Pricing plans

osTicket Pricing

Free Trial

Available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

Open Source Free

Features

Community Support
Email Integration Supported

Cloud Hosted $9.00 $9.00 per user / month

Features

Powered by a support system
Email Integration Supported
Email & phone ongoing support
Free Walk-through Session
Managed Upgrades & Maintenance
Rock-solid infrastructure, guaranteed uptime
Daily Backups, Redundant Platform

Virtual Appliance Custom

Features

Includes everything in Cloud-hosted plan, plus
Customized to fit your business needs

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 10/02/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Pricing Insights for Help Desk Software

The Average Cost of a basic Help Desk Software plan is $20 per month.
osTicket pricing starts at $9/month, which is 55% lower than similar services.
66% of Help Desk Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 21% offer a Freemium Model Allows users to access basic features at no cost..

osTicket FAQs

How much does osTicket cost?

The pricing for osTicket starts at $9.00 per user per month. osTicket has a single plan:

Cloud Hosted at $9.00 per user per month.

osTicket offers a Free Plan with limited features. They also offer an Enterprise Plan for their product.

Learn more about osTicket pricing.

Does osTicket offer a free plan?

Yes, osTicket offers a free plan.

Learn more about osTicket pricing.

Compare osTicket Pricing Against Competitors

Product Name	Starting Price ($)	Billed	Unit	Free Trial	Learn More
osTicket	9	per month	per user		osTicket Pricing
HelpDesk	29	per month	per user	+	HelpDesk Pricing
UVdesk	16	per month	-	+	UVdesk Pricing
Spiceworks Help Desk	-	-	-	-	Spiceworks Help Desk Pricing
HESK	24.91	per month	-	+	HESK Pricing
Jira Service Desk	10	-	-	+	Jira Service Desk Pricing
ReadyDesk	9	per month	-	-	ReadyDesk Pricing
BoldDesk	8	per month	per user	+	BoldDesk Pricing
Freshdesk	15	per month	per user	+	Freshdesk Pricing
eStreamDesk	29	per month	-	+	eStreamDesk Pricing

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osTicket Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More

100%

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

Helps in storing, creating and sending canned or pre-written responses to main the discussion flow

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

Facilitates brand marketing as per the brand-owner's requirement and preference

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

Helps automatically routing queries and data to the right agent

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online