Salesforce Service Cloud Pricing: Cost and Pricing plans

Salesforce Service Cloud Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

Essentials $25.00 $25.00 per user / month

$25 per User per Month** billed Yearly

All-in-one sales and support app*

Features

Case Management
Service Console App(s)
Knowledge
Telephony Integration (CTI)

Note :

* Essentials edition good for up to 10 users.
** This edition requires an annual contract. Monthly pricing available on Essentials edition.

Professional $75.00 $75.00 per user / month

$75 per User per Month** billed Yearly

Complete service CRM for teams of any size

Features

Case Management
Service Console App(s)
Knowledge
Service Contracts and Entitlements
Telephony Integration (CTI)

Enterprise $150.00 $150.00 per user / month

$150 per User per Month** billed Yearly

Customizable CRM for comprehensive service

Features

Case Management
Service Console App(s)
Knowledge
Service Contracts and Entitlements
Telephony Integration (CTI)
Web Services API

Unlimited $300.00 $300.00 per user / month

$300 per User per Month** billed Yearly

Unlimited CRM power

Features

Case Management
Service Console App(s)
Knowledge
Service Contracts and Entitlements
Telephony Integration (CTI)
Web Services API
Premier Success Plan

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 10/02/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Pricing Insights for Help Desk Software

The Average Cost of a basic Help Desk Software plan is $20 per month.
Salesforce Service Cloud pricing starts at $25/month, which is 25% higher than similar services.
66% of Help Desk Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 21% offer a Freemium Model Allows users to access basic features at no cost..

Salesforce Service Cloud FAQs

How much does Salesforce Service Cloud cost?

The pricing for Salesforce Service Cloud starts at $25.00 per user per month. Salesforce Service Cloud has 4 different plans:

Essentials at $25.00 per user per month.
Professional at $75.00 per user per month.
Enterprise at $150.00 per user per month.
Unlimited at $300.00 per user per month.

Learn more about Salesforce Service Cloud pricing.

Does Salesforce Service Cloud offer a free plan?

No, Salesforce Service Cloud does not offer a free plan.

Learn more about Salesforce Service Cloud pricing.

Compare Salesforce Service Cloud Pricing Against Competitors

Product Name	Starting Price ($)	Billed	Unit	Free Trial	Learn More
Salesforce Service Cloud	25	per month	per user		Salesforce Service Cloud Pricing
HelpDesk	29	per month	per user	+	HelpDesk Pricing
Freshdesk	15	per month	per user	+	Freshdesk Pricing
BoldDesk	8	per month	per user	+	BoldDesk Pricing
AzureDesk	33	per month	per user	+	AzureDesk Pricing
Zoho Desk	14	per month	per user	+	Zoho Desk Pricing
LabiDesk	79	per month	-	+	LabiDesk Pricing
Zendesk Support	49	per month	per user	+	Zendesk Support Pricing
UseDesk	45	per month	-	+	UseDesk Pricing
HubSpot Service Hub	45	per month	-	-	HubSpot Service Hub Pricing

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Salesforce Service Cloud Features

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Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More

100%

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

Helps in storing, creating and sending canned or pre-written responses to main the discussion flow

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

Facilitates brand marketing as per the brand-owner's requirement and preference

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

Helps automatically routing queries and data to the right agent

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online