HelpDesk Pricing: Cost and Pricing plans

HelpDesk Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

MONTHLY YEARLY

Team $29.00 $34.00 per user / month

To keep customer service in check

Features

Multiple mailboxes
Reply address assigned to Team
Multiple email templates
Automated assignment
Collision detection
Screen recording
Automated workflows: Unlimited
Private notes
Email delivery tracking
Agent signatures
Canned responses
Agent rating
Customer details
Custom fields
Tagging
File sharing
Contact form: Unlimited
Mentioning
Followers
Priorities
Ticket merging
Customization
- Custom domains
- Customizable views
- Customizable rating message
- Customizable automatic reply
- Customizable email templates
Workflow management
- Agent roles
- Teams
Ticketing system stats and reports
- Last 7 days
- New tickets
- New tickets heatmap in last 7 days
- Tickets sources
- Ticket satisfaction
- First response time
- Solved and closed
- Reports export
Security
- 256-bit SSL secure connection
- Build-in antispam protection
- Log in with Google
Self-serve Help Center
24/7 Chat support
24/7 Email support
24/7 Phone support
Email history
Record storage
Integrations
- API
- LiveChat
- Zapier

Enterprise Custom

Features

Includes features of Team plan, plus
Security
- Audit log
- Security assistance
Product training
Software engineer support
Legal assistance
Yearly PO & invoicing
Key Account Manager

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 13/02/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Pricing Insights for Help Desk Software

The Average Cost of a basic Help Desk Software plan is $20 per month.
HelpDesk pricing starts at $29/month, which is 45% higher than similar services.
66% of Help Desk Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 21% offer a Freemium Model Allows users to access basic features at no cost..

HelpDesk FAQs

How much does HelpDesk cost?

The pricing for HelpDesk starts at $29.00 per user per month. HelpDesk has a single plan:

Team at $29.00 per user per month.

HelpDesk also offers a custom plan based on the customer's request.

Learn more about HelpDesk pricing.

Does HelpDesk offer a free plan?

No, HelpDesk does not offer a free plan.

Learn more about HelpDesk pricing.

Compare HelpDesk Pricing Against Competitors

Product Name	Starting Price ($)	Billed	Unit	Free Trial	Learn More
HelpDesk	29	per month	per user		HelpDesk Pricing
Teamwork Desk	8.5	per month	per user	+	Teamwork Desk Pricing
BoldDesk	8	per month	per user	+	BoldDesk Pricing
Freshdesk	15	per month	per user	+	Freshdesk Pricing
Support.cc by 500apps	9.99	per month	-	+	Support.cc by 500apps Pricing
SupportBee	13	per month	per user	+	SupportBee Pricing
ReadyDesk	9	per month	-	-	ReadyDesk Pricing
HelpdeskEddy	-	-	-	+	HelpdeskEddy Pricing
Snappy	15	per month	per user	+	Snappy Pricing
Helpspot	-	-	-	+	Helpspot Pricing

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HelpDesk Features

Show Feature Explanation

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Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More

99%

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

Helps in storing, creating and sending canned or pre-written responses to main the discussion flow

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

Facilitates brand marketing as per the brand-owner's requirement and preference

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

Helps automatically routing queries and data to the right agent

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company