Deskpro Pricing: Cost and Pricing plans

Deskpro Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

MONTHLY YEARLY

Team $29.00 $36.00 per user / month

On-Premise: Min 10 agents, $29 per Month billed Yearly

All the features and tools you need to provide amazing support

Features

Cloud or On-Premise Deployment
Standard Support
Multi-channels: Facebook, Twitter, WhatsApp
Automations
CRM
Customization
Help Center
1000+ Apps & Integrations
Full REST API
Multi-Brand
Localization
iOS & Android Apps
Reporting
Search
Voice
ISO 27001 Certified
ITIL
Data Center Choice (US/EU/UK)
Two-Factor Authentication (New)

Professional $59.00 $69.00 per user / month

On-Premise: Min 10 agents, $59 per Month billed Yearly

Everything you need plus extended support and limits

Features

Includes features of Team plan, plus
Premium Support 24/5
Multi-Accounts
Named Account Manager
Auto-Translate (New)
Uptime SLA
Larger Attachments
Beta Features
Extended Multi-Brand
Unbranding / Whitelabelling
Custom Reports
Collections (soon)
Chatbots (soon)

Enterprise Custom

Cloud: Min 25 agents, billed Yearly

On-Premise: Min 25 agents, billed Yearly

Powerfully scale everything exactly to your needs with complete control

Features

Includs features of Professional plan, plus
Enterprise Support 24/7
Unlimited Multi-Brand
Data Center Choice (Global)
Product Previews
Free Agent Certification
Free Onboarding
Quarterly Health Checks
Sandbox
Net 30 Payment
Enterprise Uptime SLA
Security Reviews
Extended API Rate Limit (soon)
Unlimited Multi-Accounts (soon)
HIPAA & SOC 2 Type II (soon)
Support SLA
Custom Feature Development
Custom Contracts

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 13/02/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Pricing Insights for Help Desk Software

The Average Cost of a basic Help Desk Software plan is $20 per month.
Deskpro pricing starts at $29/month, which is 45% higher than similar services.
66% of Help Desk Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 21% offer a Freemium Model Allows users to access basic features at no cost..

Deskpro FAQs

How much does Deskpro cost?

The pricing for Deskpro starts at $29.00 per user per month. Deskpro has 2 different plans:

Team at $29.00 per user per month.
Professional at $59.00 per user per month.

Deskpro also offers a custom plan based on the customer's request.

Learn more about Deskpro pricing.

Does Deskpro offer a free plan?

No, Deskpro does not offer a free plan.

Learn more about Deskpro pricing.

Compare Deskpro Pricing Against Competitors

Product Name	Starting Price ($)	Billed	Unit	Free Trial	Learn More
Deskpro	29	per month	per user		Deskpro Pricing
HelpDesk	29	per month	per user	+	HelpDesk Pricing
CRMdesk	-	-	-	+	CRMdesk Pricing
HESK	24.91	per month	-	+	HESK Pricing
Desky	4.5	per month	-	-	Desky Pricing
Deskero	9	per month	per user	+	Deskero Pricing
Apptivo	8	per month	per user	+	Apptivo Pricing
AzureDesk	33	per month	per user	+	AzureDesk Pricing
eStreamDesk	29	per month	-	+	eStreamDesk Pricing
DeskXpand	9.99	per month	per user	+	DeskXpand Pricing

Free Software Alternatives to Deskpro

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Freshdesk Redefining your customer support read more

4 2,921 user ratings

Visit Website Deskpro Vs Freshdesk

97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

LiveAgent All in one platform for customer query read more

4.6 1,422 user ratings

Visit Website Deskpro Vs LiveAgent

97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Zoho Desk Industry’s first context-aware help desk application. read more

4.4 3,417 user ratings

Visit Website Deskpro Vs Zoho Desk

96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

osTicket Manage tickets with ease read more

4.3 96 user ratings

Visit Website Deskpro Vs osTicket

95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Kayako Robust help desk tool for quality customer support read more

3.7 278 user ratings

Visit Website Deskpro Vs Kayako

94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Agiloft Lifecycle Management Tool That Can Do Anything For You read more

4.7 84 user ratings

Visit Website Deskpro Vs Agiloft

92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

UVdesk Create an efficient and automated helpdesk read more

4.6 71 user ratings

Visit Website Deskpro Vs UVdesk

92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

HubSpot Service Hub Bring Order to Customer Service Chaos read more

4.3 849 user ratings

Visit Website Deskpro Vs HubSpot Service Hub

89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Wowdesk Create a WOW customer experience and empower your customer service ... read more

Visit Website Deskpro Vs Wowdesk

89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

SherpaDesk Improve your professional services with the help of automation tech... read more

4.5 91 user ratings

Visit Website Deskpro Vs SherpaDesk

Deskpro Alternatives

View All Deskpro Alternatives

93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

HelpDesk Ticketing Software for Intuitive Customer Support read more

4.3 46 user ratings

Visit Website Deskpro Vs HelpDesk

79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

CRMdesk Help and support your customers and staff read more

4.3 1 user ratings

Visit Website Deskpro Vs CRMdesk

86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

HESK Software with integrated knowledgebase read more

4.7 9 user ratings

Visit Website Deskpro Vs HESK

86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Desky A Modern Help Desk Tool Built For Startups, Freelancers, And SaaS O... read more

Visit Website Deskpro Vs Desky

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Deskero A multi-channel support robust help desk software read more

4.4 171 user ratings

Visit Website Deskpro Vs Deskero

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Apptivo Multi-platform friendly business tool read more

4.1 129 user ratings

Visit Website

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

AzureDesk Delight Customers with Exceptional Service read more

4.6 84 user ratings

Visit Website Deskpro Vs AzureDesk

82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

eStreamDesk Online Helpdesk Software read more

4.2 3 user ratings

Visit Website Deskpro Vs eStreamDesk

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

DeskXpand Strong Support with Helpdesk read more

Visit Website Deskpro Vs DeskXpand

82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

ReadyDesk Utilise web-based help-desk software to improve customer service read more

2.7 3 user ratings

Visit Website Deskpro Vs ReadyDesk

Deskpro Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More

100%

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

Helps in storing, creating and sending canned or pre-written responses to main the discussion flow

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

Facilitates brand marketing as per the brand-owner's requirement and preference

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

Helps automatically routing queries and data to the right agent

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online