Atera Pricing: Cost and Pricing plans

Atera Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

MONTHLY YEARLY

Pro (MSP) $99.00 $119.00 per user / month

Features

Remote management, automations & scripting
Monitoring & alerts
OS and software patching
Remote access using Splashtop
Helpdesk & ticket automation
SLA and automated time tracking
Contracts & invoicing
Customer portal
Mobile app

Growth (MSP) $129.00 $149.00 per user / month

Features

Includes features of Pro plan, plus
Mac support
Unlimited Splashtop concurrent sessions
Multi-monitor remote access using Anydesk
Advanced reports Viewer
Up to 10 support addresses
API up to 600 RPM
Chat with your customers
File view and transfer up to 15GB per month
Quickbooks online & Xero direct integrations
CSV Quickbooks desktop integration

Power (MSP) $169.00 $199.00 per user / month

Features

Includes features of Growth plan, plus
Customized reports and dashboards (up to 20 reports and 3 dashboards)
Unlimited support addresses
API up to 700 RPM
File transfer (up to 50GB per month)
Geo redundant database
Database snapshots

Professional (IT Department) $149.00 $169.00 per user / month

Features

Remote management, automations & scripting
Monitoring & alerts
OS & software patching
Helpdesk & ticket automation
Mac agent
Azure AD integration
Remote access using Splashtop
Service Portal

Expert (MSP) $169.00 $199.00 per user / month

Features

Includes features of Professional plan, plus
Network monitoring and scanning
Ticket scheduling
Auto-tag assignment
Advanced reports Viewer
Chat with your users
API up to 2000 RPM
Up to 2 support addresses
Multi-monitor remote access using AnyDesk
Unlimited Splashtop concurrent sessions

Master (IT Department) $199.00 $239.00 per user / month

Features

Includes features of Expert plan, plus
Customized reports and dashboards (up to 20 reports and 3 dashboards)
Database snapshots
Geo-redundant database
API up to 4000 RPM
Unlimited support addresses
VIP support

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 16/12/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Pricing Insights for Help Desk Software

The Average Cost of a basic Help Desk Software plan is $20 per month.
Atera pricing starts at $99/month, which is 395% higher than similar services.
66% of Help Desk Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 21% offer a Freemium Model Allows users to access basic features at no cost..

Atera FAQs

How much does Atera cost?

The pricing for Atera starts at $99.00 per user per month. Atera has 6 different plans:

Pro (MSP) at $99.00 per user per month.
Growth (MSP) at $129.00 per user per month.
Professional (IT Department) at $149.00 per user per month.
Power (MSP) at $169.00 per user per month.
Expert (MSP) at $169.00 per user per month.
Master (IT Department) at $199.00 per user per month.

Learn more about Atera pricing.

Does Atera offer a free plan?

No, Atera does not offer a free plan.

Learn more about Atera pricing.

Compare Atera Pricing Against Competitors

Product Name	Starting Price ($)	Billed	Unit	Free Trial	Learn More
Atera	99	per month	per user		Atera Pricing
ConnectWise Automate	-	-	-	+	ConnectWise Automate Pricing
ManageEngine ServiceDesk Plus	-	-	-	+	ManageEngine ServiceDesk Plus Pricing
NinjaOne (NinjaRMM)	-	-	-	+	NinjaOne (NinjaRMM) Pricing
ConnectWise Control	24	per month	-	+	ConnectWise Control Pricing
ManageEngine Desktop Central	795	per year	-	+	ManageEngine Desktop Central Pricing
Syncro	79	per month	per user	+	Syncro Pricing
Datto RMM	-	-	-	-	Datto RMM Pricing
ManageEngine OpManager MSP	795	-	-	+	ManageEngine OpManager MSP Pricing
HelpDesk	29	per month	per user	+	HelpDesk Pricing

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Atera Features

Show Feature Explanation

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Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More

96%

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

Facilitates brand marketing as per the brand-owner's requirement and preference

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

Helps automatically routing queries and data to the right agent

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Macros (Templated Responses)

Helps in storing, creating and sending canned or pre-written responses to main the discussion flow