Freshdesk Contact Center (Formerly Freshcaller) Pricing: Cost and Pricing plans

Freshdesk Contact Center (Formerly Freshcaller) Pricing

Free Trial

Available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription )

Pricing Plans

MONTHLY YEARLY

Sprout Free

Features

Buy Local Numbers
Buy Toll-free Numbers
Inbound Caller ID
Desktop Notifications
Call Notes
Custom Greetings
Call Metrics
24x7 Email Support
24x5 Chat Support and 24x5 Phone Support

Blossom $15.00 $19.00 per user / month

$15 per agent per month + pay per min billed annually

$19 per agent per month + pay per min billed monthly

Features

Includes features of Sprout Plan, plus
Number Porting
Basic Call Queues
Wait Queues
Voicemail
Warm Transfer
Call Recording
Pre-built Reports
24x7 Email Support
24x5 Chat Support and 24x5 Phone Support

Garden $29.00 $39.00 per user / month

$29 per agent per month + pay per min billed annually

$39 per agent per month + pay per min billed monthly

Features

Includes features of Blossom plan, plus
IVR (Phone Trees)
Call Monitoring
Advanced Call Queues
Custom Reports
Call Conferencing
Bring Your Own Carrier
SIP Connections
24x7 Email Support
24x5 Chat Support and 24x5 Phone Support

Estate $45.00 $59.00 per user / month

$45 per agent per month + pay per min billed annually

$59 per agent per month + pay per min billed monthly

Features

Includes features of Garden plan, plus
Holiday Routing
Advanced Call Metrics
Call Barging
Call Center Agent Statuses
Call Recording Opt-out
Agent Availability Report
Queue Callback (Virtual Hold)
24x7 Email Support
24x5 Chat Support and 24x5 Phone Support

Forest $69.00 $99.00 per user / month

$69 per agent per month + pay per min billed annually

$99 per agent per month + pay per min billed monthly

Features

Includes features of Estate plan, plus
Omnichannel Routing
Abandoned Call Metrics
Service Level Monitoring
Speech Enabled IVR (Phone Trees) (Freddy)
Voicebot (Freddy)
24x7 Email Support
24x5 Chat Support and 24x5 Phone Support

Estate Omnichannel $79.00 $99.00 per user / month

$79 per agent per month + pay per min billed annually

$99 per agent per month + pay per min billed monthly

Features

Everything in Estate of Freshdesk, Freshchat, Freshcaller and more
Phone, Email, Social, Chat channels
Messaging (Add-Ons)
Omnichannel Customer Timeline
Roles and Permissions
Custom Reports
Co-browsing
Multilingual Support
24x7 Email Support
24x5 Chat Support and 24x5 Phone Support

Forest Omnichannel $139.00 $169.00 per user / month

$139 per agent per month + pay per min billed annually

$169 per agent per month + pay per min billed monthly

Features

Everything in Estate of Freshdesk, Freshchat, Freshcaller and more
Agent Scripts (Freddy)
Voicebot (Freddy)
Email Bot (Freddy)
Chatbots (Freddy)
Omniroute ™
Auto-triage (Freddy)
Speech Enabled IVR (Freddy)
Abandoned Call Metrics
IP Whitelisting
Includes 5000 Freddy sessions/month (Freddy)
24x7 Email Support
24x5 Chat Support and 24x5 Phone Support

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 11/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Pricing Insights for Call Center Software

The Average Cost of a basic Call Center Software plan is $25 per month.
Freshdesk Contact Center (Formerly Freshcaller) pricing starts at $15/month, which is 40% lower than similar services.
42% of Call Center Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 5% offer a Freemium Model Allows users to access basic features at no cost..

Freshdesk Contact Center (Formerly Freshcaller) FAQs

How much does Freshdesk Contact Center (Formerly Freshcaller) cost?

The pricing for Freshdesk Contact Center (Formerly Freshcaller) starts at $15.00 per user per month. Freshdesk Contact Center (Formerly Freshcaller) has 6 different plans:

Blossom at $15.00 per user per month.
Garden at $29.00 per user per month.
Estate at $45.00 per user per month.
Forest at $69.00 per user per month.
Estate Omnichannel at $79.00 per user per month.
Forest Omnichannel at $139.00 per user per month.

Freshdesk Contact Center (Formerly Freshcaller) also offers a Free Plan with limited features.

Learn more about Freshdesk Contact Center (Formerly Freshcaller) pricing.

Does Freshdesk Contact Center (Formerly Freshcaller) offer a free plan?

Yes, Freshdesk Contact Center (Formerly Freshcaller) offers a free plan.

Learn more about Freshdesk Contact Center (Formerly Freshcaller) pricing.

Compare Freshdesk Contact Center (Formerly Freshcaller) Pricing Against Competitors

Product Name	Starting Price ($)	Billed	Unit	Free Trial	Learn More
Freshdesk Contact Center (Formerly Freshcaller)	15	per month	per user		Freshdesk Contact Center (Formerly Freshcaller) Pricing
Freshdesk	15	per month	per user	+	Freshdesk Pricing
Zendesk Talk	9	per month	per user	+	Zendesk Talk Pricing
Aircall	30	per month	per user	+	Aircall Pricing
Call Center Studio	-	-	-	+	Call Center Studio Pricing
Pulse CallDesk	-	-	-	-	Pulse CallDesk Pricing
LeadDesk	-	-	-	+	LeadDesk Pricing
TalkDesk	-	-	-	-	TalkDesk Pricing
Desky	4.5	per month	-	-	Desky Pricing
ClickDesk	12.99	per month	per user	-	ClickDesk Pricing

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Freshdesk Contact Center (Formerly Freshcaller) Features

Show Feature Explanation

Show Missing Features

Call Center Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More

90%

Outbound Call Center

Allows your agent to make outgoing calls

Inbound Call Center

Allows you to receive an incoming call from customers

Concurrency Support

Allows you to manage multiple calls concurrently

Queue Management (Calls)

Allows you to control call queues and distributes call equally

IVR Support

Interactive voice recognition routes the caller to the right agent

Auto Call Recording

Automatically records all the ongoing calls.