Intercom Pricing: Cost and Pricing plans

Intercom Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

Conversational Marketing (Business) Custom

Turn website visitors into paying customers

Features

Conversational chatbots
Live chat for sales
Smart lead qualification
Multiple Team inboxes
Automatic meeting booking
Conversation routing rules
Account-based assignments
Revenue and performance reporting
Salesforce & Marketo integrations
Reverse IP lookup and data enrichment

Conversational Customer engagement (Business) Custom

Onboard, activate and re-engage customers

Features

Outbound email and in-product messaging
Push messages & notifications
Custom bots
Banners
Mobile carousels
Multi-channel campaigns
Product Tours
A/B testing & control groups
Message versioning
Custom events and customer segments
Salesforce, Clearbit Reveal & Marketo integrations

Conversational Support (Business) Custom

High-quality, personalized help at scale

Features

Live chat for support
In product messaging
Team inboxes
Ticketing workflows
Service Level Agreement rules
Workload management
Role-based permission
Outcome reporting
Help Center
Conversational bots
Revolution bot
Targeted messaging
Product Tours

Start (Small Business) $59.00 $59.00 per month

Basic live chat and outbound messaging.

Features

Includes 1 seat
Live chat
Targeted outbound chat
Team inbox
Slack integration

Grow (Small Businesses) $119.00 $119.00 per month

Chat, targeted email, and self-service support.

Features

Includes features of Start plan, plus
Includes 5 seats
Inbound & outbound email
Help center
Macros
Conversation ratings
HubSpot & GitHub integrations
Mobile Carousels
Banners

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 13/08/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Pricing Insights for Live Chat Software

The Average Cost of a basic Live Chat Software plan is $19 per month.
Intercom pricing starts at $59/month, which is 211% higher than similar services.
62% of Live Chat Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 42% offer a Freemium Model Allows users to access basic features at no cost..

Intercom FAQs

How much does Intercom cost?

The pricing for Intercom starts at $59.00 per month. Intercom has 2 different plans:

Start (Small Business) at $59.00 per month.
Grow (Small Businesses) at $119.00 per month.

Intercom also offers a custom plan based on the customer's request.

Learn more about Intercom pricing.

Does Intercom offer a free plan?

No, Intercom does not offer a free plan.

Learn more about Intercom pricing.

Compare Intercom Pricing Against Competitors

Product Name	Starting Price ($)	Billed	Unit	Free Trial	Learn More
Intercom	59	per month	-		Intercom Pricing
Zendesk Chat	19	per month	per user	+	Zendesk Chat Pricing
Smartchat	49	per month	-	+	Smartchat Pricing
Crisp	25	per month	per user	+	Crisp Pricing
Let's Connect	275	per month	-	+	Let's Connect Pricing
Freshchat	15	per month	per user	+	Freshchat Pricing
ClickDesk	12.99	per month	per user	-	ClickDesk Pricing
LiveChat	16	per month	per user	+	LiveChat Pricing
ChatFlow247	99	per month	-	-	ChatFlow247 Pricing
LiveEngage	-	-	-	+	LiveEngage Pricing

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Intercom Features

Show Feature Explanation

Show Missing Features

Live Chat Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More

96%

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Persistent Chat

Creating a subject-based group conversation that persists over time

Knowledge Database

Lets you have an access to all your past chat history and documents

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online