SnapEngage Pricing: Cost and Pricing plans

SnapEngage Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

Essentials $16.00 $16.00 per user / month

$16 per User per Month billed Annually

Features

Minimum : 3 Users
SnapEngage Integration API
Zendesk
Help Scout
JIRA
Salesforce Desk
HubSpot
Mobile SDK
Facebook Messenger
Tweet-to-Chat
WeChat
SMS-to-Chat: custom
HIPAA-Compliant SMS Messaging: custom
ADA Accessibility (WCAG 2.1 Level AA)
SOC 2 Certification
End-to-End Encryption (SSL)
Data At Rest Encryption
GDPR-Compliant Chat
HIPAA-Compliant Chat: custom
HIPAA-Compliant SMS Messaging: custom
Third-Party Certification: Included with HIPAA Option
Security Audit Logs: Included with HIPAA Option
Admin License(s) Included: 1
Widgets (Sub-Accounts) Included: 1
Remove SnapEngage Branding: custom
Match Your Brand
Canned Responses
Pre-Chat and Offline Forms
Guided Browsing
File Exchange
Chat Transfers
Team Chat
Proactive Chat
Post-Chat Surveys
Unlimited Conversations
Request Email Transcript
24/7 Support Portal Access
Unlimited Chat Support During Global Business Hours (M-F, 3am-7pm ET)
Group Virtual Training

Professional $26.00 $26.00 per user / month

$26 per User per Month billed Annually

Features

Minium of 3 Users
Includes features of Essentials plan, plus
Answer Bot: additional charges
Guide Bot: additional charges
Guide Bot Templates: additional charges
Guide Bot Custom Surveys: additional charges
Guide Bot Information Collection: additional charges
Chatbot API: additional charges
COVID-19 Coronavirus Symptom Checker Bot: additional charges
Salesforce
MS Dynamics Cloud
Integration Custom Data Mapping
Secure Data Transfer
Admin License(s) Included: 1
Widgets (Sub-Accounts) Included: 2
Hours of Operation
Priority Tiers
Team Capacity Reporting
Labels
Remove SnapEngage Branding
Call Me (Click-to-Call)
Real-Time Auto-Translation
Implementation Specialist
Private Admin and Agent Training: additional charges
Integration Guidance: additional charges
Proactive Chat Setup: additional charges
Design Studio Theme(s) Setup: additional charges
Bot Concierge Service: additional charges
Playbook Execution Service: additional charges

Enterprise Custom

$40 per User per Month billed Annually

Features

Minimum 5 users
Includes features of Professional plan, plus
SAP C4C
Single Sign-On (SSO)
Visitor Identity Verification (VIV)
Additional Security Settings
Admin License(s) Included: 2
Widgets (Sub-Accounts) Included: 4
Routing By Tag
Agent Status API
Agent Sub-Status
Call Me (Click-to-Call)
Real-Time Auto-Translation
24/7 Emergency Phone Case Submission Access
Priority Case Routing
Service SLA Credit Options

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 09/07/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Pricing Insights for Live Chat Software

The Average Cost of a basic Live Chat Software plan is $19 per month.
SnapEngage pricing starts at $16/month, which is 16% lower than similar services.
62% of Live Chat Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 42% offer a Freemium Model Allows users to access basic features at no cost..

SnapEngage FAQs

How much does SnapEngage cost?

The pricing for SnapEngage starts at $16.00 per user per month. SnapEngage has 2 different plans:

Essentials at $16.00 per user per month.
Professional at $26.00 per user per month.

SnapEngage also offers a custom plan based on the customer's request.

Learn more about SnapEngage pricing.

Does SnapEngage offer a free plan?

No, SnapEngage does not offer a free plan.

Learn more about SnapEngage pricing.

Compare SnapEngage Pricing Against Competitors

Product Name	Starting Price ($)	Billed	Unit	Free Trial	Learn More
SnapEngage	16	per month	per user		SnapEngage Pricing
LiveEngage	-	-	-	+	LiveEngage Pricing
Smartchat	49	per month	-	+	Smartchat Pricing
Zendesk Chat	19	per month	per user	+	Zendesk Chat Pricing
LiveChat	16	per month	per user	+	LiveChat Pricing
ChatFlow247	99	per month	-	-	ChatFlow247 Pricing
Freshchat	15	per month	per user	+	Freshchat Pricing
Let's Connect	275	per month	-	+	Let's Connect Pricing
Zoho SalesIQ	7	per month	per user	+	Zoho SalesIQ Pricing
Tiledesk	-	-	-	-	Tiledesk Pricing

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SnapEngage Features

Show Feature Explanation

Show Missing Features

Live Chat Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More

98%

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Persistent Chat

Creating a subject-based group conversation that persists over time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Video Chat

Make conversations more personal with video calling between your agents and your visitors

SnapEngage

SnapEngage Pricing

Pricing Insights for Live Chat Software

SnapEngage FAQs

Compare SnapEngage Pricing Against Competitors

Free Software Alternatives to SnapEngage

SnapEngage Alternatives

SnapEngage Features

Live Chat Features

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