HelpCrunch Pricing: Cost and Pricing plans

HelpCrunch Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

MONTHLY YEARLY

Standard (Live chat) $12.00 $15.00 per user / month

Features

1 chat widget
3 chat auto messages
3 popups
Help desk
Knowledge base
Full customization
HelpCrunch branding
Live chat support

Premium(Live chat) $20.00 $25.00 per user / month

Features

5 chat widgets
Unlimited chat auto messages
Unlimited popups
Help desk
Knowledge base
Advanced customization
Remove HelpCrunch branding
High priority live chat support

Enterprise(Live Chat) Custom

Features

Includes features of Premium plan, plus
5+ chat widgets
20+ team members
Personal onboarding assistant

Standard (Live Chat and Email) $23.00 $29.00 per user / month

Features

1 chat widget
3 chat auto messages
3 popups
3 email auto messages
1000 emails per team member
Email forwarding
Help desk
Knowledge base
Full customization
HelpCrunch branding
Live chat support

Premium (Live Chat and Email) $39.00 $49.00 per user / month

Features

5 chat widgets
Unlimited chat auto messages
Unlimited popups
Unlimited email auto messages
10,000 emails per team member
Email forwarding
Help desk
Knowledge base
Advanced customization
Remove HelpCrunch branding
High priority live chat support

Enterprise (Live Chat and Email) Custom

Features

Includes features of Premium plan, plus
5+ chat widgets
20+ team members
200000+ emails
Personal onboarding assistant

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 09/07/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Pricing Insights for Live Chat Software

The Average Cost of a basic Live Chat Software plan is $19 per month.
HelpCrunch pricing starts at $12/month, which is 37% lower than similar services.
62% of Live Chat Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 42% offer a Freemium Model Allows users to access basic features at no cost..

HelpCrunch FAQs

How much does HelpCrunch cost?

The pricing for HelpCrunch starts at $12.00 per user per month. HelpCrunch has 4 different plans:

Standard (Live chat) at $12.00 per user per month.
Premium(Live chat) at $20.00 per user per month.
Standard (Live Chat and Email) at $23.00 per user per month.
Premium (Live Chat and Email) at $39.00 per user per month.

HelpCrunch also offers a custom plan based on the customer's request.

Learn more about HelpCrunch pricing.

Does HelpCrunch offer a free plan?

No, HelpCrunch does not offer a free plan.

Learn more about HelpCrunch pricing.

Compare HelpCrunch Pricing Against Competitors

Product Name	Starting Price ($)	Billed	Unit	Free Trial	Learn More
HelpCrunch	12	per month	per user		HelpCrunch Pricing
LiveAgent	15	per month	per user	+	LiveAgent Pricing
LiveChat	16	per month	per user	+	LiveChat Pricing
HelpOnClick	7.2	per month	per user	+	HelpOnClick Pricing
ClickDesk	12.99	per month	per user	-	ClickDesk Pricing
Intercom	59	per month	-	-	Intercom Pricing
Smartchat	49	per month	-	+	Smartchat Pricing
Comm100 Live Chat	29	per month	per user	+	Comm100 Live Chat Pricing
LiveHelpNow	9	per month	-	+	LiveHelpNow Pricing
Zendesk Chat	19	per month	per user	+	Zendesk Chat Pricing

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HelpCrunch Features

Show Feature Explanation

Show Missing Features

Live Chat Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More

98%

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Persistent Chat

Creating a subject-based group conversation that persists over time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Help Desk Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

Helps in storing, creating and sending canned or pre-written responses to main the discussion flow

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

Facilitates brand marketing as per the brand-owner's requirement and preference

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Automated Routing

Helps automatically routing queries and data to the right agent

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions