Reamaze Pricing, Reviews and Features (February 2024)

About Reamaze

Reamaze is an integrated customer service, live chat and helpdesk platform for online businesses that help them to deliver better service and engagement. The platform consolidates all the customer support channels and makes them respond faster. Reamaze combines live chat, email, video call, mobile SMS, social media VoIP and push notification conversations seamlessly so that the support team can focus on providing amazing customer experiences. It also helps teams to collaborate using assignments, notes and shared views. The platform’s help desk allows users to access multiple storefronts and websites, so they could easily connect with their customers. It also helps to attract and convert more customers using modern chat features, dealing with them in real-time and sending targeted messages for better engagement. Reamaze includes a live dashboard that monitors browsing activity, shopping data and geolocation on the brands’ site and messages them directly.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $27.55. Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More

99%
Reviews

82%
Momentum

65%
Popularity

84%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)
Desktop App (Windows, Mac)

Organization Types Supported

All (Small, Medium, Large)
Freelancers

API Support

Available

Modes of Support

Business Hours, Online

Reamaze Awards

# 11 Most Popular Software Help Desk Software
Q2 2023

# 14 Highly Rated Help Desk Software
Q1 2022

# 10 Most Popular Help Desk Software
Q1 2022

# 15 Highly Rated Help Desk Software
Q1 2021

# 18 Fastest Growing Help Desk Software
Q1 2021

# 12 Most Popular Help Desk Software
Q1 2021

# 1 Highly Rated Help Desk Software
Q3 2019

# 10 Fastest Growing Help Desk Software
Q3 2019

Reamaze Features

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Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More

99%

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

Helps in storing, creating and sending canned or pre-written responses to main the discussion flow

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

Facilitates brand marketing as per the brand-owner's requirement and preference

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

Helps automatically routing queries and data to the right agent

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Live Chat Features

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Persistent Chat

Creating a subject-based group conversation that persists over time

Reamaze Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

MONTHLY YEARLY

Basic $27.55 $29.00 per user / month

Features

Unlimited Email Inboxes
Live Chat
Social Media Channels
Public/Internal FAQ
Workflow Automation (Macros)
Response Templates
Website Integration
Chatbots
Cues (Proactive Messages)
Basic Reporting
Customer Intents

Pro $46.55 $49.00 per user / month

Features

Includes features of Basic plan, plus
Manage Multiple Brands in one Account
Live View of Site Visitors
Advanced Reporting
SMS and Voice Channels
Custom Hosted Domain
Customizable Email Appearance
Status Page

Plus $65.55 $69.00 per user / month

Features

Includes features of Pro plan, plus
Peek (Live Screensharing)
Departments (Staff Groups)
Staff Performance Reporting
Staff Shifts and Vacation Days
Customizable Staff Roles
Customer Satisfaction Ratings
In-Chat Video Calls
Optional Classic Chat Mode *
FAQ Article Edit History

Enterprise Custom

The Re:amaze Enterprise offers a pricing plan on basis of request.

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 13/02/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Reamaze Pricing.