Salesforce Service Cloud Pricing, Reviews and Features (February 2024)

About Salesforce Service Cloud

Salesforce Service Cloud is help desk software that allows customers to obtain answers quickly by connecting them to knowledge articles, account information, and community members. It's an all-in-one platform that allows you to link everything from your client data to your service specialists. You may use Salesforce Service Cloud to include AI-powered chatbots to quickly answer client issues. With Slack and Service Cloud, you can provide a personalized, all-digital experience for your consumers. It allows for cross-company case swarming, which speeds up the resolution of issues. You can bring together teams to respond quickly to issues involving several customers. By intelligently exposing relevant messages, files, channels, and people, you can turn every agent into an expert. You can support customer interactions across all channels using Salesforce. It helps you because you may use intelligent workflows to automate company activities and use smart productivity tools to improve call center administration. Furthermore, every client engagement generates shared, actionable insights. You can easily increase revenue and upsell by utilizing the power of AI.

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Pricing

Free Trial Available
Starts at $25.00.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More

100%
Reviews

93%
Momentum

64%
Popularity

65%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep), Business Hours, Online

Salesforce Service Cloud Awards

# 1 Fastest Growing Software Help Desk Software
Q2 2023

# 12 Most Popular Software Help Desk Software
Q2 2023

# 15 Highly Rated Help Desk Software
Q1 2022

# 16 Most Popular Help Desk Software
Q1 2022

# 19 Fastest Growing Help Desk Software
Q1 2021

# 9 Most Popular Help Desk Software
Q1 2021

Salesforce Service Cloud Features

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Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More

100%

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

Helps in storing, creating and sending canned or pre-written responses to main the discussion flow

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

Facilitates brand marketing as per the brand-owner's requirement and preference

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

Helps automatically routing queries and data to the right agent

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Salesforce Service Cloud Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

Essentials $25.00 $25.00 per user / month

$25 per User per Month** billed Yearly

All-in-one sales and support app*

Features

Case Management
Service Console App(s)
Knowledge
Telephony Integration (CTI)

Note :

* Essentials edition good for up to 10 users.
** This edition requires an annual contract. Monthly pricing available on Essentials edition.

Professional $75.00 $75.00 per user / month

$75 per User per Month** billed Yearly

Complete service CRM for teams of any size

Features

Case Management
Service Console App(s)
Knowledge
Service Contracts and Entitlements
Telephony Integration (CTI)

Enterprise $150.00 $150.00 per user / month

$150 per User per Month** billed Yearly

Customizable CRM for comprehensive service

Features

Case Management
Service Console App(s)
Knowledge
Service Contracts and Entitlements
Telephony Integration (CTI)
Web Services API

Unlimited $300.00 $300.00 per user / month

$300 per User per Month** billed Yearly

Unlimited CRM power

Features

Case Management
Service Console App(s)
Knowledge
Service Contracts and Entitlements
Telephony Integration (CTI)
Web Services API
Premier Success Plan

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 10/02/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Salesforce Service Cloud Pricing.