SurveySparrow Pricing, Reviews and Features (February 2024)

About SurveySparrow

SurveySparrow is a unique tool with the ability to turn monotonous surveys into engaging conversations. Organisations can create unique chat-like surveys that can easily capture personalised information of users. Multiple question types make the tool more versatile and provide it with a range of use cases. This includes determining the Net Promoter Score, capturing employee feedback, boosting customer satisfaction and turning them into brand ambassadors, undertaking market research to aid decision making, obtaining insights from website visitors, and more. SurveySparrow also offers many other functionalities such as automating surveys, the ability to monitor survey performance in real-time, Piping and Display Logic for personalised surveys, data-driven insights about web surveys, expert survey templates, and the like.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $19.00. Offers Free-forever and Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More

100%
Reviews

91%
Momentum

72%
Popularity

88%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)
Freelancers

API Support

Available

Modes of Support

24/7 (Live rep), Online

SurveySparrow Awards

# 5 Highly Rated Survey/ User Feedback Software
Q3 2021

# 10 Fastest Growing Software Survey/ User Feedback Software
Q3 2021

# 7 Most Popular Software Survey/ User Feedback Software
Q3 2021

# 1 Highly Rated Survey/ User Feedback Software
Q3 2019

# 5 Fastest Growing Survey/ User Feedback Software
Q3 2019

# 8 Most Popular Survey/ User Feedback Software
Q3 2019

SurveySparrow Features

Show Feature Explanation

Show Missing Features

Survey/ User Feedback Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More

100%

Skip Logic

It hides the irrelevant pages or questions based on previous responses.

Survey Templates

Survey Templates consist of a complete set of questions using which you can start building surveys without spending much time.

Support Audio / Images / Video

Includes audio/ video/ images into the survey questionnaires to make it interactive

Site Intercept Survey

Captures value from your website visitors with targeted, engaging messages

Question Library

Saves the FAQs into a question library, from where you can instantly pick and add them to new surveys

Question Branching

Allows respondents to screen questions and give answer to the relevant questions only

Phone Survey

It enables you to run your survey over telephones

Online Survey

Lets you run your survey through email, social media platforms, web forms, polls, quizzes and posts

Offline Response Collection

This feature lets you store all the collected data locally on the tablet, smartphone and mobile devices without the access of internet

Multiple Question Types

These question patterns are aimed at collecting statistical data from the respondents with accuracy

Mobile Survey

A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go

Kiosk Survey

This feature lets you run your survey on a dedicated survey kiosk, such as on a tablet or iPad

Embeddable Survey

It enables you to directly include your surveys on your own website

Email Distribution

This feature lets you send a custom email invitation for the survey to the respondents

Data Analysis Tools

Analyze feedbacks collected from both structured and unstructured sources in real-time

Custom Survey URLs

Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link

360 Degree Feedback

Captures and centralizes a holistic feedback of the target audience that helps in making business decisions.

Online Form Builder Features

App Integrations

Allows integrations with third-party tools like Google Drive and Salesforce

Form Sharing

Enables sharing of the forms via sharable links and embed codes

HIPAA Compliant

Offers security over the collection of sensitive data and uphold to protect the integrity of PHI

Form Templates

Offers built-in template forms that are ready to be used right away

PDF Conversion

Enables conversion of forms to PDF files for easy sharing

Payments

Enables payment collection from the visitors via popular payment gateways

Multi-page Forms

Enables users to create forms that can be filled in multiple steps

Complex Forms

Enables creating complex forms with formula support and various other fields

Email Alerts

Enables alerts via email each time a form has been filled up and submitted

Drag and drop Builder

Has a pick-and-drop feature for easier designing

Skip Logic

It hides the irrelevant pages or questions based on previous responses.

SurveySparrow Pricing

Free Trial

Available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

Free Free

Features

Three Active Survey Projects
10 Questions Per Survey
Classic & Chat Surveys
Self Notifications
Custom Reports Filter
Workspaces
Share Via Link, Embed, QR Code, Email
Response Notifications
Embedded Survey
1500+ App Integrations With Zapier
100 APIs Per Day
Microsoft Teams Integration
Google Analytics Integration
Slack Integration

Basic (Personal) $19.00 $19.00 per month

$19 per month billed yearly
$39 per month billed Quarterly

Features

500 Responses per Month
1,500 Email Shares per Month
1 user included
Unlimited Questions
Display Logic
Skip Logic
Scoring
10,000 Contacts
Share Via Email, Social Media, Email Embed, Web URL
Schedule Close Date
Phone Number Validation
Data Exports (CSV, PDF, XLS)
Generate Custom Charts & Reports
500 APIs Per Day
Google Sheets Integration
Facebook Pixel Integration

Premium (Personal) $29.00 $29.00 per month

$29 per month billed yearly
$59 per month billed Quarterly

Features

Includes features of Basic plan, plus
2,000 Responses per Month
6,000 Email Shares per Month
Everything in Basic plan, plus
1 user included
Expressions
Case Management
Customizable Email Templates
Unlimited Contacts
Custom CSS
File Upload
Survey Redirects
Multiple Thank You Pages
Variables/Hidden Fields
Question & Answer Piping
Randomization
Recurring Surveys
Password Protected
Send Copy of Responses
Multi Lingual Surveys (Manual)
Accept Payments
Social Meta Tags
Cross Tabulation
Webhooks
1000 APIs Per Day
monday.com Integration
ActiveCampaign Integration
AWeber Integration
Mailchimp Integration

Business $99.00 $99.00 per month

$99 per month billed yearly
$199 per month billed Quarterly

Features

10,000 Responses per Month
30,000 Email Shares per Month
2 Users Included
White Labelling
Upload Logo & Fav Icon
Add Logo To Reports
Smart Contact List
Case Management
Share Via Email, Social, Email Embed, Link, QR Code, SMS and Portal
Sentiment Analysis
Constant Sum
Group Rank
Photo capture
Custom CSS
Edit Survey Responses
1 Free Custom SSL
File Upload
Custom Domain Name
Export To SPSS
24/5 Email & Chat Support
Phone Support
Multi-Lingual Surveys
1000 APIs Per Day
Custom Workflows
Share Reports As Links
Survey Redirects
Multiple Thank You Pages
Variables/Hidden Fields
Question & Answer Piping
Randomization
Accept Payments
Customizable Email Templates
Send Reminders
Expressions
Cross Tabulation
Recurring Surveys
Password Protected Surveys
Send Copy of Responses
Social Meta Tags
monday.com Integration
HubSpot Integration
ActiveCampaign Integration
AWeber Integration
Mailchimp Integration
Slack Integration
Google Analytics Integration
Google Tag Manager Integration
Google sheets Integration
Microsoft Teams Integration
Zendesk Integration

Enterprise $499.00 $499.00 per month

$499 per month billed yearly
$699 per month billed Quarterly

Features

Includes features of Business plan, plus
50,000 Responses per Month
150,000 Email Shares per Month
Everything in Business plan, plus
10 Users Included
Executive Dashboard
Survey Catalog
SMTP Relay
Webhooks
Unlimited Contacts
Share Via Mobile SDK
User Management
Heatmap
Dedicated Customer Success Manager
Contacts Submission History
Unlimited Widgets
Word Cloud
Survey Throttling
Password Policy
Salesforce Integration
Intercom Integration
Power BI Integration

Elite Custom

Features

Everything in Enterprise plan, plus
Above 100k Responses per Month
More than 10 Users
Custom Data Center
IP Whitelisting
Sub-Account Management
Single Sign-On (SAML)
Custom API Limits
Custom Billing
Mutual NDA
Dedicated Customer Success Manager
Audit Log
HIPAA Compliance

CX Free Free

Features

100 Responses per Month
NPS, CSAT and CES Surveys
One Active CX Project
1000 Contacts
Contacts Submission History
Insightful Dashboard
1500+ App Integrations With Zapier
3 Widgets
Share Via Link, Embed
100 APIs Per Day
Embedded Survey
Microsoft Teams Integration
Google Analytics Integration
Slack Integration

CX Basic $99.00 $99.00 per month

$99 per month billed yearly
$199 per month billed Quarterly

Features

1,000 Responses per Month
3,000 Email Shares per Month
NPS, CSAT and CES Surveys
Three Active CX Projects
2 Users Included
10,000 Contacts
Advanced Follow-Up Question
Default Workflows
Smart Contact List
5 Widgets
Share Via Email, In-App, Web Link, Email Embed, SMS
Tags & Themes
Webhooks
1000 APIs Per Day
Data Exports (CSV, PDF, XLS)
Multi Lingual Surveys (Manual)
Facebook Pixel Integration
Google Analytics Integration
Google Tag Manager Integration
Google Sheets Integration
ActiveCampaign Integration

CX Premium $299.00 $299.00 per month

$299 per month billed yearly
$499 per month billed Quarterly

Features

10,000 Responses per Month
30,000 Email Shares per Month
Everything In Basic +
NPS, CSAT and CES Surveys
Seven Active CX Projects
5 Users Included
Unlimited Contacts
White Labelling
Import Historical CX® Data
Unlimited Widgets
Share Via Mobile SDK
Custom Workflows
Case Management
Multi-Lingual CX Surveys
Sentiment Analysis
Variables/Hidden Fields
Send Reminders
Multiple Thank You Pages
Custom Domain Name
Webhooks
1000 APIs Per Day
Customizable Email Templates
Dedicated Customer Success Manager
Custom CSS
Intercom Integration
HubSpot Integration
Mailchimp Integration
Zendesk Integration
Rybbon Integration
Pipedrive Integration
monday.com Integration
Freshdesk Integration

CX Enterprise Custom

Features

Everything in Premium plan, plus
NPS, CSAT and CES Surveys
Unlimited CX Projects
More than 30k Responses per Month
More than 10 Users
Custom Data Center
IP Whitelisting
Executive Dashboard
Sub-Account Management
Single Sign-On (SAML)
Custom API Limits
Custom Billing
SMTP Relay
Mutual NDA
Dedicated Customer Success Manager
Password Policy
Audit Log
HIPAA Compliance
Power BI Integration
Salesforce Integration

360 Assessments $79.00 $79.00

$79 per user assessment

For 10 Assessments

Features

2 Admin Users
CSS Customization
Personal Development Plans
Self, Peer, Manager & Custom Reviews
Automated & Manual Reminders
Set Auto-Close Date
Survey Scheduling
Dedicated Customer Success Manager
Webhooks
Employee Friendly Feedback Reports
Employee Portal
Download Responses as .CSV & .XLSX
Bell Curve Dashboard
Manager Dashboard
Smartlists

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 14/11/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about SurveySparrow Pricing.