SysAid Pricing, Reviews and Features (February 2024)

About SysAid

SysAid is an ITSM, Service desk, and Help desk software solution that integrates all the essential IT tools into a single product. Its powerful set of features consists of a Help desk, IT Asset Management, and various easy-to-use tools for analyzing and optimizing IT performance. SysAid’s IT Asset Management arm manages the IT hardware, software, and mobile assets apart from providing benefits of an integrated ITSM and IT asset management solution. It easily discovers the assets in the user’s network and views the entire status of their hardware components and software products. SysAid Help Desk delivers all the essentials: a superior ticket management tool, IT asset management, mobile device management, chat, self-service, mobile apps, password reset, industry benchmarking, and more. It even provides a variety of sophisticated and user-friendly analytics tools in order to obtain a more accurate and holistic view of the user’s IT service performance.

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Pricing

Free Trial Available
SysAid Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More

100%
Reviews

88%
Momentum

67%
Popularity

94%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)
Desktop App (Windows, Mac)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep), Business Hours, Online

SysAid Awards

# 2 Most Worthy Software Help Desk Software
Q2 2023

# 10 Fastest Growing Software Help Desk Software
Q2 2023

# 2 Most Popular Software Help Desk Software
Q2 2023

# 2 Most Worthy Software Help Desk Software
Q1 2022

# 7 Highly Rated Help Desk Software
Q1 2022

# 3 Fastest Growing Help Desk Software
Q1 2022

# 2 Most Popular Help Desk Software
Q1 2022

# 3 Most Worthy Help Desk Software
Q1 2021

# 11 Highly Rated Help Desk Software
Q1 2021

# 13 Fastest Growing Help Desk Software
Q1 2021

# 1 Most Popular Help Desk Software
Q1 2021

# 3 Highly Rated Help Desk Software
Q3 2019

# 2 Most Popular Help Desk Software
Q3 2019

# 6 Most Searched Help Desk Software
Q3 2019

SysAid Features

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Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More

100%

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

Helps in storing, creating and sending canned or pre-written responses to main the discussion flow

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

Facilitates brand marketing as per the brand-owner's requirement and preference

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

Helps automatically routing queries and data to the right agent

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

SysAid Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Help Desk Custom

Everything growing teams need to succeed with IT

Simple-to-use
Resolve issues quickly
Boost productivity

Features

Asset Management
Ticket Automation
Self-Service
Automated Reporting
Cloud or On-Premises Deployments

ITSM Custom

More power and control for mid-size teams and mature IT departments

Easy-to-use
Fast implementation
More automation, less repetition
Enhanced experience for end users & agents

Features

Includes features of Help Desk plan, plus
ITIL Package
Workflow Automation
Third-Party Integrations
Advanced Customized Fields

ITSM AI Custom

ITSM with advanced conversational AI capabilities for employee-centric organizations

Outstanding employee experience
An easier life for Admins
Faster resolution of tickets
Quick time to value

Features

Includes features of ITSM plan, plus
AI Service Desk

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 09/02/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about SysAid Pricing.