TeamSupport Pricing, Reviews and Features (February 2024)

About TeamSupport

TeamSupport is revolutionising customer support by ensuring optimal service at minimal prices, resulting in better RoI. From customer management to ticket management, products and inventory, collaborations, integrations, customer self-service, and reporting and analytics, this B2B customer support software solution is all about the ergonomics. Features like Customer Distress Index and Alerts, Issue Tracking, Built-in Live Chat and API built to support integration with internal systems, TeamSupport in a highly customisable, out-of-the-box solution for enhancing Business to Business support without losing focus of the end customer. TeamSupport comes with native integration functionality that lets you focus on your customers and a scalable help desk designed to suit to needs of any organisational setup.

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Pricing

Free Trial Not Available
TeamSupport Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More

100%
Reviews

92%
Momentum

61%
Popularity

87%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Business Hours, Online

TeamSupport Awards

# 6 Most Popular Software Help Desk Software
Q2 2023

# 1 Highly Rated Help Desk Software
Q1 2022

# 18 Fastest Growing Help Desk Software
Q1 2022

# 7 Most Popular Help Desk Software
Q1 2022

# 2 Highly Rated Help Desk Software
Q1 2021

# 7 Most Popular Help Desk Software
Q1 2021

# 7 Highly Rated Help Desk Software
Q3 2019

# 3 Fastest Growing Help Desk Software
Q3 2019

# 8 Most Popular Help Desk Software
Q3 2019

# 8 Most Searched Help Desk Software
Q3 2019

TeamSupport Features

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Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More

100%

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

Helps in storing, creating and sending canned or pre-written responses to main the discussion flow

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

Facilitates brand marketing as per the brand-owner's requirement and preference

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

Helps automatically routing queries and data to the right agent

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

TeamSupport Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Essential Support Custom

Support ticketing solution for growth companies

Features

Customer Management
Advanced Ticket Management
Customer Self-Service, Ticket Deflection
Knowledge Base (Single Product)
Collaboration Features Within Tickets
Customer Satisfaction Rating (CSAT)
Customer Distress Index (CDI) scoring
Basic Reporting & Prebuilt Dashboard

Enterprise Support Custom

Enterprise support ticketing solution for complex support needs

Features

Includes features of Essential Support plan, plus
Custom Reporting & Dashboards
Asset Management
SLA Management (Up to 3)
Sandbox
Ticket Page Full Customization
Customer Hubs (Up to 3)
Multiple Brand/Product Lines
Integrations (1 included)

Complete Customer Support Suite Custom

Enterprise support ticketing, live chat, customer success solution, and advanced analytics for business reporting

Additional Products Included:

Enterprise Live Chat - Real time customer engagement and conversion
Success - Higher retention rates with customer health monitoring, streamlined renewals, and more
Insights - Advanced Reporting with Customizable Dashboards

Features

Includes features of Enterprise Support plan, plus
Business intelligence reporting and dashboards
SLA Management (Unlimited)
Integrations (Unlimited)
API Calls (Up to 20,000)

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 09/02/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about TeamSupport Pricing.