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Home/Call Center Software/Downloads/The Manager’s Guide to Contact Center BenchmarkingUpdated on: February 9, 2024

The Manager’s Guide to Contact Center Benchmarking

by TalkDesk

This ebook gives an overview of Strategic benchmarking priorities for managers, strategic benchmarking priorities for managers, a step-by-step process for benchmarking, contact center tools to measure your data.

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What's Inside

Table of Contents

Introduction

I. How to Build (and Optimize) a Benchmarking Strategy

II. Choosing the Right KPIs for Your Contact Center

III. Launch Your Benchmarking Plan in 10 Steps

IV. Get Started with Advanced Reporting

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